Care Consultant

Kanda; Melbourne; Presencial; AUD 39.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly RDO

Wellness app access

Rewards hub

Employee recognition programs

Orbit World Travel Club membership

Descripción de la vacante

Kanda is seeking a Care Consultant to be the reliable, familiar presence for clients, families and field staff. You’ll ensure clear communication, smooth operations and timely issue resolution, while maintaining accurate client records and sharing insights for ongoing improvement.

In this frontline role, you’ll build trusted relationships, support teams on the ground, and champion compassionate, customer‑led care within the Support at Home service.

Formación

• Experience in aged care, community care or disability services and a relevant industry qualification.
• Ability to communicate warmly and clearly with clients, families, field staff and clinical leads.
• Strong organisational skills to manage competing priorities.

Responsabilidades

• Provide high-quality customer service and support to clients.
• Build genuine relationships with clients and families to offer a trusted voice.
• Support field staff day-to-day with what they need to perform their roles.
• Keep client records accurate and flag important information to the Support at Home Coordinator.
• Respond to feedback and incidents with speed and professionalism and feed insights into improvement.

Conocimientos

Customer service

Warm communication

Organised

Educación

Relevant industry qualification

Descripción del empleo

The people we support aren't just clients on a list. They're someone's parent, grandparent, partner, and when they call, they need to hear a voice they recognise and trust. That's yours.

As a Care Consultant with Kanda's Support at Home team, you'll be the reliable, familiar presence that keeps things running smoothly for clients, families and field staff alike. It's not a behind-the-scenes role, you're front and centre, making sure nothing slips, no one feels unheard, and the right people know what they need to know before it becomes a problem.

What you'll be doing

• Helping clients by providing high-quality customer service and support
• Building genuine relationships with clients and families so they hear a familiar, trusted voice when they call
• Supporting field staff day-to-day so they have what they need to show up and do their best work
• Keeping client records accurate and flagging anything important to the Support at Home Coordinator before it becomes a problem
• Responding to feedback and incidents with speed and professionalism, and feeding insights back into continuous improvement

You're the right person if...

• You have experience in aged care, community care or disability services and hold a relevant qualification in the industry
• You communicate with warmth and clarity across every level clients, families, field staff and clinical leads
• You're organised enough to manage competing priorities without letting the important things slip
• You hold a Working with Children Check and National Police Check, or you're ready to get one

Why Kanda

• Monthly RDO - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisationWe’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome, they’re essential to who we are and what we do