Support and solution analyst

Peace of mind IT; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Peace of Mind IT is seeking a naturally curious IT analyst in Melbourne for a 6-month contract. The role offers hybrid work (2 days in the office, 3 days from home) with flexible hours and occasional client site visits.

Ideal for someone who loves digging into how systems work and learning from every ticket. Key requirements include Windows/Mac environments, Office proficiency, networking, IP telephony, and cloud services experience.

Qualifications

• Strong knowledge of Windows and Mac environments.
• Proficiency with Microsoft Office.
• Good grasp of networking (routers, switches, firewalls).
• Familiarity with IP Telephony solutions.
• Experience with cloud services (Office 365 / Google Workspace).
• Cybersecurity awareness and sharp problem solving instincts.

Skills

Windows & Mac environments

Microsoft Office

Networking

IP Telephony

Cloud services

Cybersecurity awareness

Customer focus

Curiosity & learning

Job description

Peace of Mind IT is growing, and we're looking for a naturally curious IT analyst who loves getting to the bottom of a problem and never stops asking "how does this actually work?" If you treat every ticket as a chance to learn something new, you'll fit right in.

This is a Melbourne-based, 6-month contract with genuine flexibility — hybrid work (2 days from the office, 3 days from home) flexible hours, and the occasional client site visit to keep things interesting. It's a great fit for someone with solid hands-on experience who's hungry to sharpen their skills and grow across the full breadth of modern IT.

What we're looking for:

Strong knowledge of Windows & Mac environments

Proficiency with Microsoft Office

A good grasp of networking (routers, switches, firewalls)

Familiarity with IP Telephony solutions

Experience with cloud services (Office 365 / Google Workspace)

Cybersecurity awareness and sharp problem-solving instincts

A customer-first attitude — and a real appetite to keep learning

What makes you stand out:

You're curious by nature and dig deeper than the surface fix

You actively seek out new tools, certifications, and techniques

You see challenges as opportunities to develop, not obstacles

You'll be joining a supportive IT consulting team that backs your growth and gives you room to stretch. If you're excited to challenge yourself, expand what you know, and work somewhere that values curiosity as much as capability, we'd love to hear from you.