Support Analyst - Technical Integrations & API Configuration

System C; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

System C is seeking a Support Analyst - Technical Integrations & Configuration to join our Australia and New Zealand operation. This role offers the opportunity to work with modern cloud-based solutions while supporting customers who provide vital services to their communities.

You will contribute to supported integrations across our platform, including configuration, testing, deployment, API interfaces and data migrations.

Qualifications

• Experience supporting enterprise applications, integrations or technical platforms.
• Knowledge of APIs, web services, system interfaces or integrations.
• Strong troubleshooting and diagnostic skills.
• Experience working within cloud-hosted or SaaS environments.

Responsibilities

• Configure, test, and deploy integrations and components.
• Assist with API configuration, interfaces and data migrations.
• Investigate incidents and monitor platform health.
• Produce technical documentation and knowledge articles.
• Collaborate with Product, Engineering and Professional Services teams.

Skills

API configuration

Cloud platforms

Customer focus

Troubleshooting

Job description

System C is seeking a Support Analyst - Technical Integrations & Configuration to join our Australia and New Zealand operation. This role offers the opportunity to work with modern cloud-based solutions while supporting customers who provide vital services to their communities.

You will contribute to supported integrations across our platform, including configuration, testing, deployment, API interfaces and data migrations.