Support Analyst - Technical Integrations & Configuration

System C; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

System C is seeking a Support Analyst - Technical Integrations & Configuration to join our Australia and New Zealand operation. This role offers the opportunity to work with modern cloud-based solutions while supporting customers who provide vital services to their communities.

You will contribute to supported integrations across our platform, including configuration, testing, deployment, API interfaces and data migrations.

Qualifications

• Experience supporting enterprise applications, integrations or technical platforms.
• Knowledge of APIs, web services, system interfaces or integrations.
• Strong troubleshooting and diagnostic skills.
• Experience working within cloud-hosted or SaaS environments.

Responsibilities

• Configure, test, and deploy integrations and components.
• Assist with API configuration, interfaces and data migrations.
• Investigate incidents and monitor platform health.
• Produce technical documentation and knowledge articles.
• Collaborate with Product, Engineering and Professional Services teams.

Skills

API configuration

Cloud platforms

Customer focus

Troubleshooting

Job description

About System C

At System C, we're on a mission to improve health and social care outcomes through innovative software and services. Our solutions support organisations across the UK, Australia and New Zealand, helping professionals deliver more connected, person-centred care.

Role: Support Analyst - Technical Integrations & Configuration

We're looking for a Support Analyst - Technical Integrations & Configuration to join our growing Australia and New Zealand operation. This is an exciting opportunity to work with modern cloud-based solutions while supporting customers who provide vital services to their communities.

What You'll Be Doing

You’ll play a key role in supporting the technical services, integrations and platform capabilities that underpin our social care solutions.

Key Responsibilities Include

• Supporting the configuration, testing and deployment of integrations and technical components


• Assisting with API configuration, interfaces and data migration activities


• Investigating and resolving incidents relating to integrations and platform services


• Monitoring integration performance and operational health


• Troubleshooting technical issues across customer environments


• Supporting upgrades, releases and technical change activities


• Producing technical documentation, support procedures and knowledge articles


• Working closely with Product, Engineering and Professional Services teams


• Supporting customer onboarding and transition into live support


• Contributing to continuous improvement initiatives and service optimisation

What We're Looking For

You’ll bring a combination of technical capability, curiosity and customer focus.

We're Interested In Candidates Who Have

• Experience supporting enterprise applications, integrations or technical platforms


• Knowledge of APIs, web services, system interfaces or integrations


• Strong troubleshooting and diagnostic skills


• Experience working within cloud-hosted or SaaS environments


• Exposure to testing, deployment and release activities


• The ability to analyse technical issues and identify root causes


• Strong documentation and communication skills

Experience within Social Care, Health Care, Government or Human Services environments would be advantageous but is not essential.

Why join System C?

At System C, you'll join a supportive team that values collaboration, accountability, continuous improvement and integrity. We encourage people to bring their authentic selves to work while developing their careers in an organisation committed to making a meaningful difference through technology. The company's values include One Team, Always Be Better, Own It, and Do the Right Thing.

If you're looking for a role where your technical expertise can have a real-world impact, we'd love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.