Supply Chain Operations Superuser

Multigate Medical Products Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite parking

Gym

Close to public transport

Job summary

Multigate Medical Products Pty Ltd, based in Yennora, NSW, seeks Supply Chain Operations Superusers to join our team. You will manage and optimise supply chain systems, provide advanced user support, and drive operational improvements across our Australian facilities.

The role involves training users, documenting processes, and collaborating with IT and business teams on system upgrades and improvements. Strong analytical and governance skills are essential.

Qualifications

• Demonstrated experience in supply chain operations and systems support.
• Experience in process improvement and cross-functional project delivery.
• Strong analytical, governance and change management capabilities.

Responsibilities

• Act as the primary contact for supply chain systems, providing advanced troubleshooting and user support.
• Bridge business needs, operational processes and technical systems to improve supply chain outcomes.
• Train and mentor users and maintain clear process, system and training documentation.
• Lead assigned programs of work from scope and planning through resourcing, implementation, governance, risk management, stakeholder communication and benefits realisation.
• Plan stakeholder engagement, communications, readiness, training, adoption and post-implementation support.
• Maintain schedules, actions, decisions, risks and issues and escalate constraints to ensure agreed outcomes are delivered.
• Partner with IT and business teams to deliver system upgrades, process improvements and integrated solutions.
• Analyse operational data to identify trends, risks, inefficiencies and improvement opportunities.
• Support supply chain strategies, change initiatives and adoption of new ways of working.

Skills

Supply chain operations

Systems support

Process improvement

Cross-functional project delivery

Stakeholder management

Analytical thinking

Education

Supply Chain/Logistics/IT/PM qualification

Related discipline background

Tools

Microsoft D365

WMS

TMS

Production software

Job description

For more than 35 years, Multigate has mastered the growing complexity of Australian Healthcare. By combining the professional competence of a Multi-National company with our family-owned company’s virtues and values, we have successfully asserted ourselves within the Australian and International healthcare Industries.

Based in our new state of the art facility at Yennora, we are currently seeking Supply Chain Operations Superusers to join our team! Your role is critical in managing and optimising the company supply chain systems and processes by providing advanced user support for supply chain software and driving operational improvement

About the Role

Act as the primary contact for supply chain systems, providing advanced troubleshooting and user support.

Bridge business needs, operational processes and technical systems to improve supply chain outcomes.

Train and mentor users and maintain clear process, system and training documentation.

Lead assigned programs of work from scope and planning through resourcing, implementation, governance, risk management, stakeholder communication and benefits realisation.

Plan stakeholder engagement, communications, readiness, training, adoption and post-implementation support.

Maintain schedules, actions, decisions, risks and issues and **escalate constraints** to ensure agreed outcomes are delivered.

Partner with IT and business teams to deliver system upgrades, process improvements and integrated solutions.

Analyse operational data to identify trends, risks, inefficiencies and improvement opportunities.

Support supply chain strategies, change initiatives and adoption of new ways of working.

Qualifications and Experience:

Demonstratable experience in supply chain operations, systems support, process improvement and cross functional project delivery

Relevant qualification in Supply Chain, Logistics, Information Technology, Project Management or related discipline.

Demonstrated planning, governance, analytical, problem-solving and change management capability.

Exhibits strong technical skills and proficiency in logistics software, preferably Microsoft D365, WMS, TMS and production software

Exhibits strong interpersonal, communication and stakeholder management skills

Strong analytical thinking, data interpretation, decision-making and troubleshooting

Working knowledge of relevant regulations, controls and industry best practice

Supportive and collaborative supply chain team in our new state of the art facility

Free onsite parking and gym

Close to public transport including Yennora train station