Supplier Assurance Specialist

RAC Automotive Services; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Career development

Free Roadside Assistance

Discounts on RAC products and services

Job summary

RAC Insurance in Perth is seeking a Supplier Assurance Specialist to oversee material service provider arrangements and ensure alignment with governance and regulatory standards.

You will lead governance enhancements, support contract lifecycle activities, and maintain the VRM repository in Protecht, with a focus on risk and compliance.

This role offers a values-driven culture, flexible work options, and opportunities to contribute to the WA community.

Qualifications

• Experience in service provider management and SLA development.
• Contract lifecycle management and assurance experience desirable.
• Understanding of APRA standards and regulatory compliance.
• Strong communication, negotiation, and facilitation skills.
• Excellent organizational and analytical problem-solving abilities.
• Proactive, results-driven mindset with ambiguity management.
• IT Governance and audit background advantageous.
• Experience in financial services or insurance sector a plus.

Responsibilities

• Monitor and review MSP arrangements to ensure SLAs and regulatory standards.
• Assure MSP services comply with regulatory and contractual requirements.
• Facilitate periodic performance reviews of service provider agreements.
• Support development of service provider management documents including due diligence and risk assessments.
• Maintain and review contingency plans for MSP arrangements.
• Promote awareness of service provider management policies and regulatory obligations.
• Lead governance improvement initiatives.
• Maintain RAC Insurance service provider arrangements / contract repository in Protecht VRM.

Skills

Service provider management

SLA development

Contract lifecycle management

Regulatory compliance

APRA standards

Negotiation

Communication

Organisational skills

Problem solving

IT governance

Tools

Protecht VRM

Job description

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA."

Join our dynamic Strategy, Governance & Partnerships team at RAC Insurance as a Supplier Assurance Specialist. You'll play a crucial role in ensuring that our materially outsourced services and activities align with RAC Insurance Strategy, Service Provider Management policy and procedures and regulatory requirements. This includes conducting governance oversight, supporting contract owners, and driving a strong governance culture across the organisation.

Key Responsibilities:

• Monitor and review Material Service Provider (MSP) arrangements/contracts ensuring adherence to SLAs and regulatory standards.
• Provide assurance that material service provider arrangement services comply with regulatory and contractual requirements.
• Facilitate periodic performance reviews of service provider agreements.
• Support the review and development of key servicer provider management documents, including due diligence, service provider risk assessment, materiality assessments etc,
• Maintain and review contingency plans for Material Service Provider (MSP) arrangements.
• Promote awareness of service provider management policies, regulatory obligations, and prudential standards.
• Lead initiatives to enhance governance practices and continuous improvement.
• Support the maintenance and improvements of RAC Insurance service provider arrangements / contract repository stored in Protecht Vendor Risk Management (VRM) System

What You'll Bring:

• Strong service provider or contract management and SLA development experience.
• Prior experience in contract lifecycle management and service provision assurance is desirable.
• An understanding of APRA standards and regulatory compliance.
• Strong communication, negotiation, and facilitation skills.
• Excellent organizational and analytical problem-solving abilities.
• A proactive, results-driven mindset with the ability to manage ambiguity.
• IT Governance and audit background are advantageous.
• Experience in the financial services or insurance sector is a plus.

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
• Opportunities for community engagement and corporate volunteering

This is an exciting opportunity to support the RAC Insurance business with their service provider arrangements ensuring regulatory and agreed service level / service delivery requirements are met.

Applications Close COB Friday 20th November 2026.