Supplier Assurance Specialist

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work‑life flexibility

Career development

Roadside assistance discounts

Community volunteering opportunities

Discounts on RAC products

Job summary

RAC Insurance is hiring a Supplier Assurance Specialist in Perth to strengthen governance and controls over outsourced services. You will oversee MSP arrangements, ensure regulatory compliance, and drive contract owner support across the organisation.

Join a purpose-led team focused on governance culture, risk management and service provider assurance. A proactive, solution‑driven mindset and strong negotiation skills are essential for success.

Qualifications

• Strong service provider or contract management and SLA development experience.
• Experience in contract lifecycle management and service provision assurance.
• Understanding of APRA standards and regulatory compliance.
• Excellent communication, negotiation and facilitation skills.
• Strong organizational and analytical problem solving abilities.
• Proactive, results-driven mindset with the ability to manage ambiguity.
• IT governance and audit background is advantageous.
• Experience in financial services or insurance sector is a plus.

Responsibilities

• Monitor and review MSP arrangements/contracts for SLA adherence and regulatory standards.
• Assure MSP services comply with regulatory and contractual requirements.
• Facilitate periodic performance reviews of service provider agreements.
• Assist in review and development of servicer provider management documents (due diligence, risk assessments).
• Maintain and review contingency plans for MSP arrangements.
• Promote awareness of provider management policies, regulatory obligations, and prudential standards.
• Lead initiatives to enhance governance practices and continuous improvement.
• Support maintenance and improvements of RAC Insurance service provider arrangements/contract repository in Protecht VRM.

Skills

SLA development

Contract lifecycle

Regulatory compliance

Communication skills

Negotiation

Problem solving

IT governance

Audit

Tools

Protecht VRM

Job description

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Join our dynamic Strategy, Governance & Partnerships team at RAC Insurance as a Supplier Assurance Specialist. You’ll play a crucial role in ensuring that our materially outsourced services and activities align with RAC Insurance Strategy, Service Provider Management policy and procedures and regulatory requirements. This includes conducting governance oversight, supporting contract owners, and driving a strong governance culture across the organisation.

Key Responsibilities:

• Monitor and review Material Service Provider (MSP) arrangements/contracts ensuring adherence to SLAs and regulatory standards.
• Provide assurance that material service provider arrangement services comply with regulatory and contractual requirements.
• Facilitate periodic performance reviews of service provider agreements.
• Support the review and development of key servicer provider management documents, including due diligence, service provider risk assessment, materiality assessments etc,
• Maintain and review contingency plans for Material Service Provider (MSP) arrangements.
• Promote awareness of service provider management policies, regulatory obligations, and prudential standards.
• Lead initiatives to enhance governance practices and continuous improvement.
• Support the maintenance and improvements of RAC Insurance service provider arrangements / contract repository stored in Protecht Vendor Risk Management (VRM) System

What You’ll Bring:

• Strong service provider or contract management and SLA development experience.
• Prior experience in contract lifecycle management and service provision assurance is desirable.
• An understanding of APRA standards and regulatory compliance.
• Strong communication, negotiation, and facilitation skills.
• Excellent organizational and analytical problem-solving abilities.
• A proactive, results-driven mindset with the ability to manage ambiguity.
• IT Governance and audit background are advantageous.
• Experience in the financial services or insurance sector is a plus.

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
• Opportunities for community engagement and corporate volunteering

Applications Close COB Friday 20th November 2026.

#BetterJourneysRAC #LI-LH1

RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.

At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [e-mail]