Supervisor - Customer Service (Full-Time)

avisbudget; Cairns Regional; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

5 Weeks Annual Leave

Full training provided

Employee discounts on car rental

Job summary

Avis Budget Group in Cairns, Australia is seeking a Senior Rental Sales Agent to lead a team of Rental Sales Agents and deliver superior customer service. You will handle rental bookings, respond to inquiries, and guide customers through car hire options.

This full-time role requires a rotational roster including weekends and public holidays, with five weeks of annual leave and extensive training to help you grow within the company.

Qualifications

• Experience in retail, hospitality, customer service, sales or similar roles.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Establish customer rental needs by actively listening.
• Assist with leadership duties.
• Review add-ons and services to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings accurately and in a timely manner.
• Answer customer questions and inquiries.

Skills

Customer service

Leadership

Communication

Retail experience

Job description

Time to step up into a people leadership position? We have a Supervisor - Customer Service opportunity or what we call a Senior Rental Sales Agent to guide our team of Rental Sales Agents and ensure we are delivering a superior service and product to our customers.

Leadership position

• Fulltime Permanent role (38h pw)


• 5 Weeks of Annual Leave


• Training provided to help you achieve your goals & reach your potential


• Supportive, friendly, and caring culture


• Large, stable global organisation


• Opportunity to grow and move internally within our business

About the Role

The Senior Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you'll do

• Establishing customer car rental needs by actively listening


• Assist with leadership duties


• Review in detail ABG's various add on's and services as to determine what may best suit the customer


• Communicate rental procedures and guidelines effectively


• Complete rental bookings in a timely, efficient and accurate manner


• Answering customer questions and inquiries

What we're looking for

• Applicants must have a full and valid driver's licence


• This is a full-time position and requires availability to work on a rotational roster that includes weekdays, weekends and public holidays


• Ability to work in a fast-paced environment while delivery exceptional customer service


• Previous experience within retail, hospitality, customer service, sales or similar roles


• Ability to follow procedures and adhere to company guidelines and standards


• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings/overtime rates + performance Bonuses


• 5 Weeks of Annual Leave


• Employee discounts on car rental across Avis Budget Group


• Full training provided to help you achieve your goals & reach your potential


• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options


• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Cairns

Queensland

Australia