Supervisor - Customer Service (Full-Time)

Avis Budget Group; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

5 Weeks of Annual Leave

Full training provided

Employee discounts on car rental

Wellbeing programme and discounted ins

EAP 24/7 support

Job summary

Avis Budget Group in Cairns, Queensland, Australia, is seeking a Senior Rental Sales Agent to lead a team of Rental Sales Agents and deliver exceptional service. The role involves handling rental bookings, customer inquiries, and guiding customers on ABG add-ons and services.

You will contribute to a supportive team culture and work a full-time roster across weekdays, weekends and public holidays. The ideal candidate has retail or customer service experience, can adapt quickly, and is

Qualifications

• Experience in leadership or supervisory roles in a fast-paced environment.
• Strong customer service and sales mindset with the ability to upsell add-ons.
• Excellent communication and teamwork skills with the ability to follow procedures.

Responsibilities

• Establish customer rental needs by actively listening and engaging customers at the counter.
• Assist with leadership duties and support the team to deliver great service.
• Explain ABG add-ons and services and recommend suitable options for customers.
• Communicate rental procedures and guidelines clearly and accurately to customers.
• Complete rental bookings efficiently and respond to inquiries.

Skills

Leadership

Customer service

Sales

Communication

Team supervision

Tools

POS systems

Retail software

Job description

Time to step up into a people leadership position? We have a Supervisor - Customer Service opportunity or what we call a Senior Rental Sales Agent to guide our team of Rental Sales Agents and ensure we are delivering a superior service and product to our customers.Leadership positionFulltime Permanent role (38h pw)5 Weeks of Annual LeaveTraining provided to help you achieve your goals & reach your potentialSupportive, friendly, and caring cultureLarge, stable global organisationOpportunity to grow and move internally within our businessAbout the RoleThe Senior Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.What you’ll doEstablishing customer car rental needs by actively listeningAssist with leadership dutiesReview in detail ABG’s various add on’s and services as to determine what may best suit the customerCommunicate rental procedures and guidelines effectivelyComplete rental bookings in a timely, efficient and accurate mannerAnswering customer questions and inquiriesWhat we’re looking forApplicants must have a full and valid driver’s licenceThis is a full-time position and requires availability to work on a rotational roster that includes weekdays, weekends and public holidaysAbility to work in a fast-paced environment while delivery exceptional customer servicePrevious experience within retail, hospitality, customer service, sales or similar rolesAbility to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationBenefits and PerksCompetitive Rate + loadings/overtime rates + performance Bonuses5 Weeks of Annual LeaveEmployee discounts on car rental across Avis Budget GroupFull training provided to help you achieve your goals & reach your potentialWellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.CairnsQueenslandAustralia