Supervisor - Customer Service (Full-Time)

Avis Budget Group International; Cairns Regional; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive rates

5 weeks leave

Employee discounts

Full training

Wellbeing program

EAP

Job summary

Avis Budget Group in Cairns is seeking a Senior Rental Sales Agent to lead our team of Rental Sales Agents at the rental counter. You will guide the team to deliver superior service and manage daily bookings and inquiries.

The role is full-time with a 38-hour week, 5 weeks of annual leave, and a supportive culture. Training is provided to help you achieve your goals and grow within the organisation.

Qualifications

• Experience leading small teams in a fast-paced retail or hospitality environment.
• Strong customer service focus with ability to resolve issues quickly.
• Ability to learn and follow procedures and company guidelines.

Responsibilities

• Interact with customers at the rental counter to identify needs.
• Complete rental bookings accurately and efficiently.
• Explain rental procedures and add-on options to customers.
• Assist with leadership duties and team guidance.

Skills

Leadership

Customer service

Retail sales

Communication

Job description

Time to step up into a people leadership position? We have a Supervisor - Customer Service opportunity or what we call a Senior Rental Sales Agent to guide our team of Rental Sales Agents and ensure we are delivering a superior service and product to our customers.

• Leadership position
• Fulltime Permanent role (38h pw)
• 5 Weeks of Annual Leave
• Training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

The Senior Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Assist with leadership duties
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full-time position and requires availability to work on a rotational roster that includes weekdays, weekends and public holidays
• Ability to work in a fast-paced environment while delivery exceptional customer service
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings/overtime rates +performance Bonuses
• 5 Weeks of Annual Leave
• Employee discounts oncar rentalacross Avis Budget Group
• Full training providedto help you achieve your goals & reach your potential
• Wellbeing programmeincluding discounted life insuranceoptions +discounted health cover+superannuationoptions
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

CairnsQueenslandAustralia