Supervisor Campus Services — Flexible Hours & Sports Camps

AusCycling SA; Canberra; Hybrid; AUD 92,000 - 106,000; Full time

Benefits offered by this job

Flexible working arrangements

Training allowances

Generous superannuation up to 15.4%

Free onsite parking

Onsite facilities: café, dining hall,,

Gym and swimming pool access

Job summary

Australian Sports Commission's Campus Services team seeks a Supervisor Campus Services to coordinate morning or afternoon shift activities, set priorities, allocate work and manage handovers at the Canberra campus.

You will escalate complex enquiries, oversee group bookings, sports camps, accommodation and dining, support rostering and strive for service consistency in a busy seven‑day environment with a strong focus on safety and customer experience.

Qualifications

• Demonstrated experience coordinating complex group bookings, sports camps, accommodation, hospitality or customer service operations.
• Experience working in hospitality, accommodation, venue, tourism, sport or customer service environments.
• Demonstrated ability to coordinate multiple stakeholders, manage competing priorities and resolve operational issues.
• Experience supervising staff, allocating work and providing day-to-day operational leadership.
• Excellent customer service, communication and stakeholder engagement skills.
• Experience using booking, reservations, customer relationship management or service management systems, preferably SIHOT.
• A current First Aid Certificate, or the ability to obtain and maintain certification.
• Current Working with Vulnerable People registration, or the ability to obtain and maintain registration.
• Fire or Area Warden capability.

Responsibilities

• Coordinate customer-facing service delivery during an assigned morning or afternoon shift and set shift priorities.
• Allocate work, manage handovers and make day-to-day operational decisions within established procedures.
• Act as the first escalation point for complex enquiries, complaints, booking issues and service coordination matters.
• Be the primary coordinator for complex sports camps, group stays and high-priority customer requirements.
• Coordinate accommodation, dining, venue access, safeguarding requirements and related services with customers and internal teams.
• Monitor booking workflows, records, charging and invoicing; support rostering and staff capability; help improve procedures and service consistency.
• Maintain a calm, customer-focused approach in a seven-day operating environment.

Skills

Group bookings

Sports camps

Accommodation

Hospitality operations

Customer service

Stakeholder engagement

SIHOT or booking systems

First Aid Certificate

Working with Vulnerable People

Fire or Area Warden

Job description

Australian Sports Commission's Campus Services team seeks a Supervisor Campus Services to coordinate morning or afternoon shift activities, set priorities, allocate work and manage handovers at the Canberra campus.

You will escalate complex enquiries, oversee group bookings, sports camps, accommodation and dining, support rostering and strive for service consistency in a busy seven‑day environment with a strong focus on safety and customer experience.