Supervisor, Campus Services — Canberra | Flexible Hours

Australian Institute of Sport; Canberra; On-site; AUD 92,000 - 106,000; Full time

Benefits offered by this job

Generous superannuation 15.4%

Job summary

The Australian Institute of Sport in Canberra is seeking a Supervisor Campus Services to coordinate customer-facing service delivery across morning or afternoon shifts. You will set priorities, allocate work and manage handovers, ensuring smooth operations in a busy seven-day environment.

You will act as the first escalation point for complex enquiries, supervise staff, and coordinate bookings, accommodation and dining with internal teams.

Qualifications

• Experience coordinating complex group bookings, sports camps, accommodation, hospitality or customer service operations.
• Experience working in hospitality, accommodation, venue, tourism, sport or customer service environments.
• Demonstrated ability to coordinate multiple stakeholders, manage competing priorities and resolve operational issues.
• Experience supervising staff, allocating work and providing day-to-day operational leadership.
• Excellent customer service, communication and stakeholder engagement skills.
• Experience using booking, reservations, customer relationship management or service management systems, preferably SIHOT.
• A current First Aid Certificate, or the ability to obtain and maintain certification.
• Current Working with Vulnerable People registration, or the ability to obtain and maintain registration.
• Fire or Area Warden capability.

Responsibilities

• Coordinate customer-facing service delivery during assigned shift.
• Set shift priorities, allocate work and manage handovers.
• Act as the first escalation point for complex enquiries, complaints, booking issues and service coordination matters.
• Coordinate complex sports camps, group stays and high-priority customer requirements.
• Monitor booking workflows, records, charging and invoicing.
• Support rostering and staff capability, and help improve procedures and service consistency.

Skills

Group bookings coordination

Hospitality operations

Stakeholder management

Staff supervision

Customer service

Booking systems SIHOT

First Aid awareness

Working with Vulnerable People

Fire/Area Warden

Tools

SIHOT

Job description

The Australian Institute of Sport in Canberra is seeking a Supervisor Campus Services to coordinate customer-facing service delivery across morning or afternoon shifts. You will set priorities, allocate work and manage handovers, ensuring smooth operations in a busy seven-day environment.

You will act as the first escalation point for complex enquiries, supervise staff, and coordinate bookings, accommodation and dining with internal teams.