Studio Manager: Lead Growth & Community Experience

Fitrec; City of Stonnington; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Mentoring from ownership team

Leadership development opportunities

Complimentary BFT membership

Discounted memberships for friends and

family

Job summary

BFT Prahran is looking for an experienced, people-first leader to step into the role of Studio Manager at BFT’s first-ever Prahran studio. This key leadership position owns day-to-day operations, member experience and growth for a long-standing community.

You’ll work with the Head Coach and owners to drive engagement, retention and sales while upholding high standards in service and presentation. This hands-on role rewards initiative, relationship-building and team leadership.

Qualifications

• Certificates 3 and 4 in Fitness are required.
• Hands-on coaching experience is essential.
• Demonstrated experience leading people or teams.
• Strong communication and relationship-building skills.
• Experience in sales, customer service, fitness, hospitality or a similar people-focused environment.
• Confidence having conversations around sales, retention and member experience.
• Strong organisation and attention to detail.
• Ability to take ownership and solve problems.
• Positive, reliable and team-first attitude.
• Genuine interest in health, fitness and helping people.
• Prior fitness industry experience is valued, but leadership ability and cultural fit are key.

Responsibilities

• Welcoming new members and guiding them through their first experience at the studio.
• Following up trials, leads and membership enquiries.
• Building genuine relationships with members and helping improve retention.
• Leading and supporting the coaching team alongside the Head Coach.
• Maintaining high standards across presentation, service and studio operations.
• Managing day-to-day administration and membership queries.
• Helping organise studio events, challenges and community initiatives.
• Working closely with owners on studio performance, growth and opportunities.
• Creating a positive, energetic and accountable team culture.
• Being present in the studio and leading from the front.

Skills

People leadership

Coaching experience

Communication

Sales & customer service

Organisational skills

Relationship-building

Ownership mindset

Health & fitness passion

Education

Cert 3 & 4 in Fitness

Job description

BFT Prahran is looking for an experienced, people-first leader to step into the role of Studio Manager at BFT’s first-ever Prahran studio. This key leadership position owns day-to-day operations, member experience and growth for a long-standing community.

You’ll work with the Head Coach and owners to drive engagement, retention and sales while upholding high standards in service and presentation. This hands-on role rewards initiative, relationship-building and team leadership.