Student Support & Enquiries Specialist

Australian National University; Canberra; On-site; AUD 81,000 - 88,000; Full time

Job summary

Australian National University is seeking a Student Hubs Assistant to provide student-centred support, helping students navigate administrative and academic processes across their ANU journey.

You will communicate empathetically and translate complex university terminology into clear guidance for students from diverse backgrounds, supporting orientation, course management, timetabling, fees, scholarships, examinations, graduations and current student communications.

Qualifications

• Empathetic and clear communication.
• Ability to translate complex university terminology into clear advice.

Responsibilities

• Provide student-centred support to help students navigate administrative and academic processes.
• Translate complex university terminology into clear advice for students from all cultural and linguistic backgrounds.
• Support activities related to orientation, course and program management, timetabling, fees, scholarships, examinations, graduations and current student communications.

Job description

Australian National University is seeking a Student Hubs Assistant to provide student-centred support, helping students navigate administrative and academic processes across their ANU journey.

You will communicate empathetically and translate complex university terminology into clear guidance for students from diverse backgrounds, supporting orientation, course management, timetabling, fees, scholarships, examinations, graduations and current student communications.