Student Support Coordinator

CEA CAPA; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CEA CAPA Sydney Centre is seeking a Student Support Coordinator to deliver high-quality support services for American college and university students studying in Sydney. You will liaise with students, university partners, accommodation providers and external suppliers to create a welcoming and safe environment.

The role covers events management, student welfare, reception operations, health and safety, housing and crisis response, with regular evening and weekend activity involvement.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent customer service and genuine passion for working with university students.
• Strong interpersonal and communication skills for stakeholder engagement.
• Experience coordinating events, activities or group programs.
• Strong organizational and time management skills with attention to detail.

Responsibilities

• Coordinate and deliver student activities, cultural events, excursions, educational visits and social programs.
• Assist with student arrivals, departures, orientation programs, and welcome events.
• Engage in evening and weekend activities to help students engage with Australian culture.
• Provide high-quality student support and advising for a positive study abroad experience.
• Support the Director with welfare concerns, disciplinary matters and crisis situations.
• Conduct welfare check-ins and maintain regular contact with students.
• Be a welcoming first point of contact for students, visitors and partners at the Sydney Centre.
• Create program calendars, activity schedules and itineraries.
• Collaborate with Student Support, Academic and Internship teams to support program delivery.
• Participate in emergency phone rotation to provide student emergency support.

Skills

Customer service

Event coordination

Communication

Interpersonal skills

Microsoft Office

Database systems

Education

Bachelor's Degree

Tools

Microsoft Office

Database systems

Job description

As the Student Support Coordinator, you will play a key role in delivering high-quality student support services for American college and university students studying at the CEA CAPA Sydney Centre. Reporting to the Student Support Director, you will provide day-to-day support across events management and activities, student welfare, reception operations, health and safety, housing, and crisis response. This is a highly active and student-facing role requiring regular engagement with students, staff, university partners, accommodation providers, and external suppliers. You will be a visible presence within the Centre, helping to create a welcoming, safe and supportive environment while contributing to an exceptional student experience.

Key responsibilities

• Coordinate and deliver student activities, cultural events, excursions, educational visits and social programs
• Assist with student arrivals, departures, orientation programs, and welcome events
• Actively participate in evening and weekend activities, helping students engage with Australian culture and the local community
• Provide high-quality student support and advising to help students have a positive and rewarding study abroad experience
• Support the Director in responding to student welfare concerns, disciplinary matters and crisis situations
• Conduct student welfare check-ins and maintain regular contact with students throughout their program
• Serve as a welcoming and approachable first point of contact for students, visitors and partners attending the Sydney Centre
• Create program calendars, activity schedules and detailed itineraries
• Work collaboratively with Student Support, Academic and Internship teams to support overall program delivery
• Participate in CEA CAPA's emergency phone rotation, providing emergency support to students when required

About you

• Bachelor's Degree or equivalent experience
• Excellent customer service skills and a genuine passion for working with university students
• Strong interpersonal, communication and relationship-building skills
• Experience coordinating events, activities or group programs
• Strong organisational and time management skills with excellent attention to detail
• Ability to manage competing priorities and respond effectively under pressure
• Demonstrated problem-solving and critical-thinking skills
• Ability to work independently while contributing positively to a collaborative team environment
• Strong digital literacy, including Microsoft Office and database systems
• Legal right to work in Australia

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?

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