Student Success & Admin Coordinator

Sureway Employment and Training

City of Wodonga

On-site

AUD 60,000 - 80,000

Full time

12 days ago

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Benefits offered by this job

Above award rates

Performance bonus scheme

Birthday leave

Additional leave after 3 years

Learning and development

Monthly and annual awards

Job summary

Sureway Employment and Training – Wodonga VIC is seeking a Student Support Officer to provide precise administrative support across programmes, enrolment activities, and learner progress tracking. The role emphasizes meticulous record-keeping and exceptional customer service in a busy, collaborative team.

The position offers growth, support, and rewards within a values-driven environment, with opportunities across our Skills & Training team in Wodonga.

Qualifications

Experience with an LMS and/or RTO environment is a bonus.

Responsibilities

Provide timely, accurate administrative support across the team's programs and activities.
Support learners and colleagues through enrolment and pre-enrolment activities.
Monitor client progress and follow up with clients who need it.
Keep records and systems updated with meticulous attention to detail, including certificates, statements of attainment, and results.
Deliver exceptional customer service and contribute to a positive experience for clients and colleagues.
Assist with service delivery, events and projects.
Handle a mix of routine and non-routine enquiries.
Manage competing priorities with ease.