Student Support Officer

Sureway Employment and Training; City of Wodonga; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Above award rates

Performance bonus scheme

Birthday leave

Additional leave after 3 years

Learning and development

Monthly and annual awards

Job summary

Sureway Employment and Training – Wodonga VIC is seeking a Student Support Officer to provide precise administrative support across programmes, enrolment activities, and learner progress tracking. The role emphasizes meticulous record-keeping and exceptional customer service in a busy, collaborative team.

The position offers growth, support, and rewards within a values-driven environment, with opportunities across our Skills & Training team in Wodonga.

Qualifications

• Experience with an LMS and/or RTO environment is a bonus.

Responsibilities

• Provide timely, accurate administrative support across the team's programs and activities.
• Support learners and colleagues through enrolment and pre-enrolment activities.
• Monitor client progress and follow up with clients who need it.
• Keep records and systems updated with meticulous attention to detail, including certificates, statements of attainment, and results.
• Deliver exceptional customer service and contribute to a positive experience for clients and colleagues.
• Assist with service delivery, events and projects.
• Handle a mix of routine and non-routine enquiries.
• Manage competing priorities with ease.

Skills

Administrative support

Customer service

Attention to detail

Communication

Tools

LMS

Job description

Sureway Employment and Training – Wodonga VIC

Sureway is a national organisation helping people find work, build skills, and improve their lives across six states. We are hiring a Student Support Officer for our Skills & Training team in Wodonga.

This role sits within our training operations, supporting learners and the colleagues who work with them day to day. If you have the admin strengths, this one will feel very familiar, just with a different group of people behind it.

The role is about keeping things running with precision, care, and a genuine commitment to doing right by people.

What You Will Do

Provide timely, accurate administrative support across the team's programs and activities

Support learners and colleagues through enrolment and pre-enrolment activities

Monitor client progress and follow up with clients who need it

Keep records and systems updated with meticulous attention to detail, including certificates, statements of attainment, and results

Deliver exceptional customer service and contribute to a positive experience for clients and colleagues

Assist with service delivery, events and projects

Handle a mix of routine and non-routine enquiries

Manage competing priorities with ease

This role will suit someone who enjoys a busy environment, takes pride in accuracy, and is driven to close the loop on tasks.

What We Are Looking For

We are not going to give you a long list of requirements and hope something sticks. Here's what actually matters to us:

Experience with an LMS and/or RTO environment is a bonus, but not essential

We would love to hear from you if you are ready to hit the ground running in a team that's values-driven and genuinely collaborative.

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates — because your time and talent are worth more
• Performance bonus scheme — based on meeting benchmarks
• Birthday leave — celebrate your special day with a paid day off every year
• Additional leave — enjoy an extra week off each year after 3 years of service
• Ongoing learning and development — access programs & study assistance to grow your skills and career
• Recognition that means something — be celebrated through monthly awards and our annual team awards program

About Sureway

Sureway leads the industry in Employment Services for cohorts including mainstream job seekers, people with disability, parents, youth, and mature-aged Australians. We also deliver training and health supports to enable people to improve their quality of life. Sureway delivers innovative programs to job seekers, employers, participants, and learners across ACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.