Senior Student Services & Administration Specialist

Macquarie University; Sydney; On-site; AUD 92,000 - 112,000; Full time

Job summary

Macquarie University is seeking a capable Student Shared Services professional to provide higher-level student administration, advisory and transactional services for international and domestic students. You will handle complex enquiries, apply policy knowledge and ensure timely, accurate, quality‑assured data across student systems.

You will contribute to projects improving student services and reporting, collaborating with multiple colleagues to deliver a high standard of service within a

Qualifications

• Experience in student administration or customer service.
• Knowledge of student administration policies and legislation.
• Experience providing specialised transactional support to students.

Responsibilities

• Provide specialised advice and complex transactional support to international and domestic students.
• Apply specialist knowledge of student administration policies, procedures and legislation.
• Process complex transactions across student administration systems with accuracy and timeliness.
• Review and follow up on complex student queries in line with policies.
• Escalate complex enquiries by liaising with internal stakeholders to reach resolutions.
• Contribute to projects that improve student services and processes.

Skills

Customer service

Communication

Data reporting

Policy knowledge

Education

Degree or equivalent in customer service/business systems

Job description

Macquarie University is seeking a capable Student Shared Services professional to provide higher-level student administration, advisory and transactional services for international and domestic students. You will handle complex enquiries, apply policy knowledge and ensure timely, accurate, quality‑assured data across student systems.

You will contribute to projects improving student services and reporting, collaborating with multiple colleagues to deliver a high standard of service within a