On‑Site Campus Customer Service Specialist (35h)

Tafe Nsw; Wagga Wagga; On-site; AUD 83,000 - 92,000; Full time

Benefits offered by this job

35-hour week

Job summary

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students on campus. You will handle enquiries across face-to-face, phone and online channels, supporting applications, enrolments and general student services with a focus on delivering a positive experience.

This on-site role requires a proactive team player who can adapt as priorities shift, with strong attention to detail and experience using CRM systems and MS Office.

Qualifications

• Minimum Certificate III in a relevant administration discipline (or equivalent).
• CRM experience is highly regarded.
• Proficiency with MS Office and digital communication tools.

Responsibilities

• Handle high-volume inquiries across face-to-face, phone and online channels.
• Be the first point of contact for students and prospective students on campus.
• Support enrolment, course information, and general student services with a customer-first approach.
• Collaborate with internal teams to resolve complex enquiries and prioritise tasks as needed.

Skills

Customer service

MS Office

CRM experience

Communication

Team player

Education

Certificate III in administration

Tools

CRM software

Microsoft Office

Job description

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students on campus. You will handle enquiries across face-to-face, phone and online channels, supporting applications, enrolments and general student services with a focus on delivering a positive experience.

This on-site role requires a proactive team player who can adapt as priorities shift, with strong attention to detail and experience using CRM systems and MS Office.