Customer Service Representative

Team 3Thirty; Wagga Wagga; Hybrid; AUD 73,000 - 81,000; Full time

Job summary

TAFE NSW is seeking a Customer Service Representative in Wagga Wagga for a temporary full-time role until 30 June 2027, with the possibility of a future talent pool for nearby campuses. You will help students and prospective students with course information, enrolments, applications and general support, across face-to-face, phone and online channels in high-volume situations.

Your written application should demonstrate clear communication: adapt explanations to different levels of knowledge,

Qualifications

• Must have strong communication skills and ability to adapt explanations to diverse audiences.
• Experience supporting students or customers in education or service environments.
• Ability to manage high-volume enquiries across multiple channels.

Responsibilities

• Assist students and prospective students with course information, enrolment, applications and general support.
• Handle enquiries face-to-face, by phone and online in high-volume environments.
• Maintain accuracy and helpfulness when customers have different levels of knowledge.

Skills

Communication

Customer service

High-volume enquiries

Education

Certificate III in Administration or equivalent

Job description

TAFE NSW Customer Service Representative: explain your communication skills in 300 words

TAFE NSW is recruiting a Customer Service Representative for a temporary full-time position in Wagga Wagga until 30 June 2027. The recruitment may also establish a talent pool for Wagga Wagga and Coonabarabran. The immediate vacancy and the locations covered by the pool are different, so check your preference before applying.

The work involves helping students and prospective students with course information, enrolment, applications and general support. Enquiries arrive face to face, by phone and online, often in high volumes. Your application should show how you stay accurate and helpful when people have different levels of knowledge and several enquiries need attention.

You need a current resume and one targeted response of up to 300 words. The question focuses on adapting your communication to explain general information. A modest, specific example where you checked the customer’s understanding will give you more useful detail than a broad statement about being a good communicator.

Customer Service Representative role snapshot

Role Customer Service Representative

Organisation TAFE NSW

Location Wagga Wagga; talent pool for Wagga Wagga and Coonabarabran

Employment Temporary full-time to 30 June 2027, 35 hours per week; an 18-month talent pool may be created

Salary or remuneration Base salary $73,054–$80,637; total package $82,918–$91,525 including superannuation and annual leave loading

Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.

Application requirements for Customer Service Representative

• Current resume
• Response to one targeted question in the application form, maximum 300 words

Use the resume to show the range of customers, systems and channels you have supported. Reserve the 300-word response for one clear example of explaining information to someone unfamiliar with the topic.

Role conditions and qualifications

• Minimum Certificate III in a relevant administration discipline or equivalent experience
• On-site campus work, Monday to Friday within 8:00 am–6:15 pm; willingness to travel to nearby campuses if required
• Australian citizenship, Australian permanent residency, or New Zealand citizenship with a current New Zealand passport
• Valid NSW Working with Children Check before commencement and an Australian National Criminal Record Check for the preferred applicant

Provide an example of a time you had to explain general information to a customer with limited knowledge of the topic. Include how you adapted your communication style to support their understanding.

Response limit: Maximum 300 words

Introduce the information and the customer’s difficulty briefly. Spend most of the response on your explanation, how you adapted it and how you checked understanding. Finish with the customer’s next step or the result.

Candidate evidence for Customer Service Representative

A first enquiry about study can lead to course advice, an application or enrolment support at TAFE NSW. This Wagga Wagga representative helps students through those steps face to face, by phone and online. The immediate temporary vacancy is separate from the proposed talent pool covering Wagga Wagga and Coonabarabran. The evidence areas below help you choose examples for that work.

Requirement or evidence area

How to demonstrate it

Explaining information clearly Describe what the customer initially understood, which terms or steps were confusing and how you changed your explanation. Include the check that showed the person could act on the information.

Handling high-volume enquiries Show how you tracked several requests, prioritised urgent matters and kept routine answers accurate across phone, online and face-to-face channels.

Learning systems and maintaining accuracy Name the customer or administration systems you used and explain how you checked records before completing a transaction or passing work to another team.

Example application structure for Customer Service Representative

The written application consists of a resume and one targeted response. Keep the response within 300 words. The outline below helps you allocate that space to the communication example.

Application section

What to include

Context and need Identify the customer enquiry and the information the person needed to understand.

Your communication choices Explain the language, sequence, example or demonstration you used and why it suited that person.

Check and result Describe how you checked understanding and what the customer was then able to do.

Before you submit

Check that the question response is within 300 words, that your resume supports your service experience and that you understand the Wagga Wagga vacancy’s dates and on-site hours. Confirm your qualification or equivalent experience and check the form for any further screening questions.