Project & Operations Administrator, Student Experience

University of New South Wales; Sydney; On-site; AUD 92,000 - 104,000; Full time

Job summary

The University of New South Wales in Sydney NSW seeks a Project & Operations Administrator, Student Experience to provide proactive operational, administrative and project support across student experience initiatives in the Faculty of Arts, Design & Architecture.

This on-campus role at the Kensington Campus offers flexible work arrangements with regular attendance required, reports to the Manager, Student Experience, and involves coordinating events, communications, reporting and systems to

Qualifications

• Relevant tertiary qualification with subsequent experience.
• Experience providing proactive administrative, operational and coordination support across multiple projects.
• Advanced organisational, time management and problem-solving skills with attention to detail.
• Highly developed written and verbal communication; ability to build relationships.
• Experience maintaining and improving systems, processes, workflows and documentation.
• Strong computer literacy, especially Microsoft Office and adaptability to new technologies.
• Ability to work independently and collaboratively, maintain confidentiality and adapt to changing priorities.

Responsibilities

• Provide proactive operational, administrative and project support across student experience initiatives (events, engagement programs, communications, reporting).
• Coordinate delivery and evaluation of student experience projects and events with stakeholders.
• Administer student experience and equity initiatives, maintain records and contribute to program delivery and evaluation.
• Provide administrative and operational support for meetings, workshops, events and initiatives (venue bookings, catering, scheduling, logistics).
• Support evaluation activities including data collection, maintenance and analysis; contribute to reporting and dashboards.
• Maintain and improve operational systems, workflows, templates and documentation with attention to detail.
• Coordinate communications, presentations, reports and materials for students, staff and stakeholders across channels.
• Support student partnership and student voice initiatives including ambassador programs and clubs.
• Provide financial administrative support: purchasing, payments, reconciliations, vendor processes and expenditure tracking.

Skills

Project coordination

Administrative support

Event management

Stakeholder engagement

Data reporting

Excel proficiency

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Project & Operations Administrator, Student Experience

University of New South Wales – Sydney NSW

• Remuneration: Level 5: $92,265 - $104,401 + 17% super + leave loading
• Location: UNSW Kensington Campus (flexible work arrangements available; regular on-campus attendance required)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Projects & Operations Administrator provides proactive operational, administrative and project support across a diverse portfolio of student experience initiatives in the Faculty of Arts, Design & Architecture (ADA).

Working across projects, events, communications, reporting and systems, the role combines behind-the-scenes coordination with direct engagement and support for students through programs, events and partnership activities. The role contributes to the effective delivery of team priorities while identifying opportunities to improve processes, solve problems and enhance team effectiveness.

The role reports to the Manager, Student Experience, works collaboratively across the Student Experience team to support faculty priorities, and has no direct reports.

Responsibilities Summary:

• Provide proactive operational, administrative and project support across student experience initiatives, including events, engagement programs, communications, equity initiatives and reporting.
• Support the coordination, delivery and evaluation of student experience projects, programs and events in collaboration with stakeholders.
• Administer student experience and equity initiatives, maintaining accurate records and contributing to the effective delivery and evaluation of programs and services.
• Provide administrative and operational support for meetings, workshops, events and initiatives, including venue bookings, catering, scheduling, logistics, resources and follow-up actions.
• Support evaluation activities, including data collection, maintenance and analysis, and contribute to reporting, dashboards and tracking tools.
• Maintain and improve operational systems, tools, workflows, templates and documentation with strong attention to detail.
• Coordinate communications, presentations, reports and other materials for students, staff and stakeholders across a range of channels and platforms.
• Support student partnership and student voice initiatives, including student ambassador programs, clubs and societies engagement, consultation activities and feedback mechanisms.
• Provide financial administrative support for day-to-day team operations, including purchasing, payment processing, reconciliations, vendor processes and expenditure tracking.

For more information regarding the responsibilities for this role, please refer to the Position Description at JOBS@UNSW.

Skills and Experience Summary:

• Relevant tertiary qualification with subsequent relevant experience, or equivalent competence gained through any combination of education, training and experience.
• Demonstrated experience providing proactive administrative, operational and coordination support across multiple projects, initiatives and events, including direct engagement with students and staff.
• Advanced organisational, time management and problem-solving skills, with a high level of attention to detail and the ability to manage competing priorities in a dynamic environment.
• Highly developed written and verbal communication skills, with the ability to prepare communications, reports and presentations and build effective relationships with a broad range of stakeholders.
• Experience maintaining and improving systems, processes, workflows, documentation and administrative practices to support effective and efficient service delivery.
• Well-developed computer literacy, including strong skills in Microsoft Office applications, particularly Excel, and confidence in learning and using new technologies and digital platforms. Experience with event management and evaluation software is desirable but not required.
• Demonstrated ability to work independently and collaboratively, exercise initiative, maintain confidentiality and adapt to changing priorities and business needs.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

A copy of the Position Description can be found on JOBS@UNSW.

Pre-Employment Checks: As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role. This position will require a Working With Children Check.

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.