Project & Operations Administrator, Student Experience

UNSW; Sydney; On-site; AUD 92,000 - 104,000; Full time

Benefits offered by this job

17% Superannuation

Leave loading

Additional 3 days of leave over Xmas

Discounts and entitlements

Career development opportunities

Job summary

UNSW is seeking a Projects & Operations Administrator to provide proactive operational, administrative and project support across student experience initiatives in the Faculty of Arts, Design & Architecture. You will work on events, engagement programs, communications, reporting and systems, contributing to effective delivery and continuous improvement.

The role reports to the Manager, Student Experience, with no direct reports, and requires on-campus attendance at the Kensington Campus, with

Qualifications

• Relevant tertiary qualification with subsequent relevant experience, or equivalent competence gained through any combination of education, training and experience.
• Demonstrated experience providing proactive administrative, operational and coordination support across multiple projects, initiatives and events, including direct engagement with students and staff.
• Advanced organisational, time management and problem-solving skills, with a high level of attention to detail and the ability to manage competing priorities in a dynamic environment.
• Highly developed written and verbal communication skills, with the ability to prepare communications, reports and presentations and build effective relationships with a broad range of stakeholders.
• Experience maintaining and improving systems, processes, workflows, documentation and administrative practices to support effective and efficient service delivery.
• Well-developed computer literacy, including strong skills in Microsoft Office applications, particularly Excel, and confidence in learning and using new technologies and digital platforms. Experience with event management and evaluation software is desirable but not required.
• Demonstrated ability to work independently and collaboratively, exercise initiative, maintain confidentiality and adapt to changing priorities and business needs.

Responsibilities

• Provide proactive operational, administrative and project support across student experience initiatives, including events, engagement programs, communications, equity initiatives and reporting.
• Support the coordination, delivery and evaluation of student experience projects, programs and events in collaboration with stakeholders.
• Administer student experience and equity initiatives, maintaining accurate records and contributing to the effective delivery and evaluation of programs and services.
• Provide administrative and operational support for meetings, workshops, events and initiatives, including venue bookings, catering, scheduling, logistics, resources and follow-up actions.
• Support evaluation activities, including data collection, maintenance and analysis, and contribute to reporting, dashboards and tracking tools.
• Maintain and improve operational systems, tools, workflows, templates and documentation with strong attention to detail.
• Coordinate communications, presentations, reports and other materials for students, staff and stakeholders across a range of channels and platforms.
• Support student partnership and student voice initiatives, including student ambassador programs, clubs and societies engagement, consultation activities and feedback mechanisms.
• Provide financial administrative support for day-to-day team operations, including purchasing, payment processing, reconciliations, vendor processes and expenditure tracking.

Skills

Organisational skills

Time management

Problem solving

Communication skills

Teamwork

Adaptability

Education

Tertiary qualification

Tools

Excel

Event management software

Job description

Position Overview

• Remuneration: Level 5: $92,265 - $104,401 + 17% super + leave loading
• Location: UNSW Kensington Campus (flexible work arrangements available; regular on-campus attendance required)
• Employment Type: Full-time
• Duration: Continuing
• This Job is based in Australia

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters

The Projects & Operations Administrator provides proactive operational, administrative and project support across a diverse portfolio of student experience initiatives in the Faculty of Arts, Design & Architecture (ADA).

Working across projects, events, communications, reporting and systems, the role combines behind-the-scenes coordination with direct engagement and support for students through programs, events and partnership activities. The role contributes to the effective delivery of team priorities while identifying opportunities to improve processes, solve problems and enhance team effectiveness.

The role reports to the Manager, Student Experience, works collaboratively across the Student Experience team to support faculty priorities, and has no direct reports.

Responsibilities Summary

• Provide proactive operational, administrative and project support across student experience initiatives, including events, engagement programs, communications, equity initiatives and reporting.
• Support the coordination, delivery and evaluation of student experience projects, programs and events in collaboration with stakeholders.
• Administer student experience and equity initiatives, maintaining accurate records and contributing to the effective delivery and evaluation of programs and services.
• Provide administrative and operational support for meetings, workshops, events and initiatives, including venue bookings, catering, scheduling, logistics, resources and follow-up actions.
• Support evaluation activities, including data collection, maintenance and analysis, and contribute to reporting, dashboards and tracking tools.
• Maintain and improve operational systems, tools, workflows, templates and documentation with strong attention to detail.
• Coordinate communications, presentations, reports and other materials for students, staff and stakeholders across a range of channels and platforms.
• Support student partnership and student voice initiatives, including student ambassador programs, clubs and societies engagement, consultation activities and feedback mechanisms.
• Provide financial administrative support for day-to-day team operations, including purchasing, payment processing, reconciliations, vendor processes and expenditure tracking.

For more information regarding the responsibilities for this role, please refer to the Position Description at JOBS@UNSW.

Skills And Experience Summary

• Relevant tertiary qualification with subsequent relevant experience, or equivalent competence gained through any combination of education, training and experience.
• Demonstrated experience providing proactive administrative, operational and coordination support across multiple projects, initiatives and events, including direct engagement with students and staff.
• Advanced organisational, time management and problem-solving skills, with a high level of attention to detail and the ability to manage competing priorities in a dynamic environment.
• Highly developed written and verbal communication skills, with the ability to prepare communications, reports and presentations and build effective relationships with a broad range of stakeholders.
• Experience maintaining and improving systems, processes, workflows, documentation and administrative practices to support effective and efficient service delivery.
• Well-developed computer literacy, including strong skills in Microsoft Office applications, particularly Excel, and confidence in learning and using new technologies and digital platforms. Experience with event management and evaluation software is desirable but not required.
• Demonstrated ability to work independently and collaboratively, exercise initiative, maintain confidentiality and adapt to changing priorities and business needs.

Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role. This position will require a Working With Children Check.

Equality, Diversity and Inclusion

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.