Student Pathways Advisor

Curtin University; City Of Canning; On-site; AUD 86,000 - 94,000; Full time

Benefits offered by this job

Additional leave

Salary packaging

Health and wellbeing services

Discounts

Job summary

The Centre for Enabling Pathways at Curtin University is seeking an Enabling Pathways Advisor to act as the first point of contact for current and prospective students. You will provide clear, accurate advice across inquiries and guide students through entry requirements, pathway options, applications, offers, enrolment and class registration.

You will manage high-volume enquiries across in-person, phone and online channels, using Curtin systems to resolve issues and connect students with the

Qualifications

• Experience delivering high-quality customer service, ideally in education, admissions or student services.
• Strong communication and interpersonal skills, with the ability to provide clear, supportive advice to diverse customers.
• Strong administrative and organisational skills, with excellent attention to detail and accuracy.
• Ability to manage high-volume enquiries, prioritise competing demands and resolve or escalate issues appropriately.
• Confidence learning and navigating multiple systems and processes.
• A proactive approach to improving processes and the student experience.
• Ability to work collaboratively with colleagues and stakeholders across the University.

Responsibilities

• Coordinating the admissions lifecycle from application assessment through to outcomes, offers and applicant progression.
• Providing advice on enabling programs and alternative pathways for students who do not meet direct entry requirements.
• Generating accurate Letters of Offer and supporting enrolment and class registration processes.
• Maintaining accurate student records across CRM, student management and other University systems.
• Supporting compliance with government eCAF requirements.
• Providing guidance and support across Curtin systems including OASIS, eStudent, LMS, Turnitin and examination software.
• Triaging and escalating complex enquiries to the appropriate area when required.
• Identifying students who may require additional support and connecting them with relevant University services.
• Contributing to continuous improvement initiatives that enhance the student experience and CEP processes.

Skills

Customer service

Communication

Administration

Organisation

Multi-channel support

Process improvement

Collaboration

Tools

OASIS

eStudent

LMS

Turnitin

Examination software

Job description

The Centre for Enabling Pathways at Curtin University is seeking an Enabling Pathways Advisor to act as the first point of contact for current and prospective students. You will provide clear, accurate advice across inquiries and guide students through entry requirements, pathway options, applications, offers, enrolment and class registration.

You will manage high-volume enquiries across in-person, phone and online channels, using Curtin systems to resolve issues and connect students with the