Enabling Pathways Advisor

Curtin University; City Of Canning; On-site; AUD 86,000 - 94,000; Full time

Benefits offered by this job

Additional leave

Salary packaging

Health and wellbeing services

Discounts

Job summary

The Centre for Enabling Pathways at Curtin University is seeking an Enabling Pathways Advisor to act as the first point of contact for current and prospective students. You will provide clear, accurate advice across inquiries and guide students through entry requirements, pathway options, applications, offers, enrolment and class registration.

You will manage high-volume enquiries across in-person, phone and online channels, using Curtin systems to resolve issues and connect students with the

Qualifications

• Experience delivering high-quality customer service, ideally in education, admissions or student services.
• Strong communication and interpersonal skills, with the ability to provide clear, supportive advice to diverse customers.
• Strong administrative and organisational skills, with excellent attention to detail and accuracy.
• Ability to manage high-volume enquiries, prioritise competing demands and resolve or escalate issues appropriately.
• Confidence learning and navigating multiple systems and processes.
• A proactive approach to improving processes and the student experience.
• Ability to work collaboratively with colleagues and stakeholders across the University.

Responsibilities

• Coordinating the admissions lifecycle from application assessment through to outcomes, offers and applicant progression.
• Providing advice on enabling programs and alternative pathways for students who do not meet direct entry requirements.
• Generating accurate Letters of Offer and supporting enrolment and class registration processes.
• Maintaining accurate student records across CRM, student management and other University systems.
• Supporting compliance with government eCAF requirements.
• Providing guidance and support across Curtin systems including OASIS, eStudent, LMS, Turnitin and examination software.
• Triaging and escalating complex enquiries to the appropriate area when required.
• Identifying students who may require additional support and connecting them with relevant University services.
• Contributing to continuous improvement initiatives that enhance the student experience and CEP processes.

Skills

Customer service

Communication

Administration

Organisation

Multi-channel support

Process improvement

Collaboration

Tools

OASIS

eStudent

LMS

Turnitin

Examination software

Job description

Reference: 1678019

About the Role

Are you passionate about providing exceptional customer service and helping people navigate their study options? Join Curtin’s Centre of Enabling Pathways (CEP) and play an important role in supporting students as they begin their journey into higher education.

As an Enabling Pathways Advisor, you will be the first point of contact for current and prospective students, providing clear, accurate and supportive advice across a range of enquiries. You’ll help students understand entry requirements, explore pathway options and navigate key steps including applications, offers, enrolment and class registration.

Your responsibilities will include

Working across in-person, phone and online channels, you will provide personalised support while managing a high volume of enquiries and administrative activities. You’ll use your knowledge of Curtin’s courses, systems and processes to resolve enquiries, identify when students need additional support and connect them with the right services.

• Coordinating the admissions lifecycle from application assessment through to outcomes, offers and applicant progression.
• Providing advice on enabling programs and alternative pathways for students who do not meet direct entry requirements.
• Generating accurate Letters of Offer and supporting enrolment and class registration processes.
• Maintaining accurate student records across CRM, student management and other University systems.
• Supporting compliance with government eCAF requirements.
• Providing guidance and support across Curtin systems including OASIS, eStudent, LMS, Turnitin and examination software.
• Triaging and escalating complex enquiries to the appropriate area when required.
• Identifying students who may require additional support and connecting them with relevant University services.
• Contributing to continuous improvement initiatives that enhance the student experience and improve CEP processes.

Who We Are Looking For

You are a customer-focused professional who enjoys helping people and can confidently manage a busy and varied workload. You’ll bring excellent communication skills, attention to detail and the ability to quickly understand and apply policies, processes and systems.

• Experience delivering high-quality customer service, ideally in education, admissions or student services.
• Strong communication and interpersonal skills, with the ability to provide clear, supportive advice to diverse customers.
• Strong administrative and organisational skills, with excellent attention to detail and accuracy.
• Ability to manage high-volume enquiries, prioritise competing demands and resolve or elevate issues appropriately.
• Confidence learning and navigating multiple systems and processes.
• A proactive approach to improving processes and the student experience.
• Ability to work collaboratively with colleagues and stakeholders across the University.

Role Requirements

• As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered
• Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction
• This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check

Centre for Enabling Pathways

The Centre for Enabling Pathways has UniReady Enabling Program as the main flagship program with a growing suite of different deliveries and pathway options for students. The UniReady Enabling Program has been running since 2010 and has a long history of success in helping students obtain their pathway to Higher Education. It is offered in a wide variety of modes and locations including Curtin Campus (Bentley and Kalgoorlie), high schools and Prisons. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research.

About Curtin University

Curtin University proudly stands among the top one percent of global universities according to the ARWU 2025 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live.

What We Offer You

This Continuous G05 role attracts a generous remuneration of $85,781 - $93,836 + 17% superannuation.

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.

Applications close: 9pm (AWST), Sunday, 11th of September 2026

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, remove the advert, not to make an appointment, or to appoint by invitation, at any time.