Student Experience Team Leader

University Of New England; Armidale; On-site; AUD 90,000 - 110,000; Full time

Job summary

University of New England is seeking a Student Experience Team Leader to drive the delivery and continuous improvement of culturally enriched services and opportunities that support Aboriginal and Torres Strait Islander student success, retention, and completion.

The role oversees the Oorala Experience Team, coordinates proactive student engagement on campus and online, and relies on outcome data to guide improvements within Oorala priorities, in collaboration with the Manager, Student

Responsibilities

• Lead the operational delivery and continuous improvement of culturally enriched services, programs, activities and opportunities that contribute to Aboriginal and Torres Strait Islander student success, retention and completion.
• Supervise the Oorala Experience Team and coordinate proactive engagement with students online and on campus.
• Use student outcome data to evaluate service effectiveness and recommend improvements within Oorala priorities.
• Maintain collaborative relationships with other UNE student-facing and academic services under the direction of the Manager, Student Engagement, Oorala Aboriginal Centre.

Job description

The Student Experience Team Leader is responsible for leading the operational delivery and continuous improvement of culturally enriched services, programs, activities and opportunities that contribute to improved rates of Aboriginal and Torres Strait Islander student success, retention and completion.

The position supervises the Oorala Experience Team, coordinates proactive engagement with students online and on campus and uses available student outcome data to evaluate service effectiveness and recommend improvements within agree Oorala priorities.

The position maintains collaborative relationships with other UNE student-facing and academic services and operates under the general direction of the Manager, Student Engagement, Oorala Aboriginal Centre.