Student Experience Team Leader (Identified)

University of New England (AU); Armidale; On-site; AUD 104,000 - 116,000; Full time

Benefits offered by this job

Salary packaging options available

5 weeks annual leave + Christmas break

Relocation Assistance

Free on campus parking

Employee Assistance Program (EAP)

Job summary

The University of New England's Oorala Aboriginal Centre invites applications for a Student Experience Team Leader (Identified). This full‑time, Armidale‑based role leads culturally enriched programs and services to support Aboriginal and Torres Strait Islander students.

You will supervise the Oorala Experience Team, coordinate engagement with students on campus and online, and analyse outcomes to guide service improvements in line with UNE priorities.

Qualifications

• Experience leading teams delivering culturally enriched student services.
• Strong understanding of issues affecting Aboriginal and Torres Strait Islander students.
• Ability to interpret policies and work with campus colleagues to support outcomes.

Responsibilities

• Lead the operational delivery of Oorala student experiences.
• Coordinate engagement with students online and on campus.
• Use student outcome data to evaluate service effectiveness and drive improvements.
• Collaborate with UNE student-facing and academic services.

Skills

Leadership

Aboriginal student support

Program administration

Team management

Education

Tertiary qualifications in a relevant field

Job description

Student Experience Team Leader (Identified)

Oorala Aboriginal Centre

• Continuing, full-time
• $103,761 to $ 116,177 per annum (HEO7) + 17% super
• Salary packaging options available
• Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence
• 5 weeks annual leave + Christmas shutdown leave
• Armidale based role
• Relocation Assistance available
• Free on campus parking
• On campus state of the art sporting and athletic facilities (Sport UNE)
• Employee Assistance Program (EAP) and wellbeing support
• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

This position is an identified Aboriginal and/or Torres Strait Islander position as it is a genuine occupational requirement that this position be filled by an Aboriginal and/or Torres Strait Islander person. Aboriginal and/or Torres Strait Islander lived experience, cultural knowledge, community connection or capability is essential to this role.

The University of New England Aboriginal and Torres Strait Islander Employment Strategy 2025-2029 provides a platform to improve employment outcomes for Aboriginal and Torres Strait Islander people. The UNE Employment Strategy guides the development of action and approaches that support culturally aware workplaces and practices, improved employment opportunities, career development options, including academic career paths, for current and prospective Aboriginal and Torres Strait Islander staff and students.

About the role

The Student Experience Team Leader is responsible for leading the operational delivery and continuous improvement of culturally enriched services, programs, activities and opportunities that contribute to improved rates of Aboriginal and Torres Strait Islander student success, retention and completion.

The position supervises the Oorala Experience Team, coordinates proactive engagement with students online and on campus and uses available student outcome data to evaluate service effectiveness and recommend improvements within agree Oorala priorities.

The position maintains collaborative relationships with other UNE student-facing and academic services and operates under the general direction of the Manager, Student Engagement, Oorala Aboriginal Centre.

About you

To be successful in this role, you will have:

• A strong combination of tertiary qualifications and substantial experience in Aboriginal and Torres Strait Islanders student support, program administration and team leadership.
• A deep understanding of the key issues influencing Aboriginal and Torres Strait Islanders gained through lived and work experience.
• Exceptional leadership skills, with a demonstrated ability to motivate and manage a team.
• The ability to interpret and apply enrolment and admissions policies, working collaboratively with colleagues across the institution to support positive outcomes.

About Oorala Aboriginal Centre

Oorala Aboriginal Centre’s purpose is to unlock the potential of Aboriginal and Torres Strait Islanders people through promoting access, participation, achievement and personal growth in higher education.

Oorala supports Aboriginal and Torres Strait Islander students studying both online and on campus, recognising and celebrating the diversity of cultures, communities and experiences that share our students journey.

Enquiries

To discuss this role please contact Lexie McGourty, Student Engagement Manager, phone: [[phone], email: [e-mail].

As part of our Aboriginal Employment Strategy 2025–2029, we are working closely with our Aboriginal and Torres Strait Islander staff and local communities to build a strong talent pipeline. For a confidential yarn, please reach out to our Aboriginal Employment Consultant via [e-mail].

If you require any adjustments or support to fully participate—such as an alternative format for the application form—please contact your Talent Acquisition Consultant at [e-mail] or on 02 6773 3705.

If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

Please visit www.une.edu.au/jobs-at-unefor further information about this position and other career opportunities at UNE.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome.

Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and for some roles, a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

Please refer to our Privacy Statement to understand how your personal information is collected, stored, accessed and used.

Applicants must have appropriate Australian work rights for the duration of this position.