Business Support Officer

Queensland Government; Cairns Regional; In loco; AUD 55.000 - 75.000; Tempo pieno

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TAFE Queensland in Cairns is seeking a permanent, full-time Business Support Officer to deliver customer-focused information and administration services to students, staff and clients. The role reports to the Administration Team Leader and is based at Cairns campus with potential duties at other campuses.

Responsibilities include administrative tasks, data entry using MIS, maintaining knowledge of services, providing supervision to administrative staff, and contributing to process improvements

Competenze

• Proven administrative capabilities with strong organisational skills.
• Excellent written and verbal communication with clients and staff.
• Able to prioritise tasks and meet deadlines in a dynamic environment.
• Experience using management information systems and standard software packages.

Mansioni

• Provide courteous, prompt and professional admin support to clients and staff.
• Manage information and referral of services using MIS and internal systems.
• Oversee day-to-day administrative tasks and supervise administrative staff.
• Contribute to process improvements and support transformation initiatives.
• Represent the region in communications to ensure consistent service delivery.

Conoscenze

Administrative skills

Customer service

Time management

Communication skills

Strumenti

Microsoft Office (Excel, Outlook)

Descrizione del lavoro

About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.Your OpportunityBusiness Support Officers are employed in various areas throughout the region. The position provides customer focused services which enhance the quality, consistency and scope of information and administration services to better meet the need to existing and prospective students, staff and clients in the region.This position reports to the Administration Team LeaderThis is a Permanent, Full-Time opportunity.The position will be based primarily at Cairns campus, however you may be required to perform work at other TAFE Queensland campuses.Key ResponsibilitiesDemonstrate effectiveness in performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.Represent the region in all communications with clients by providing continuous and consistent excellence in the delivery of client and administration services.Act within position's delegations to provide issue-ownership and achieve timely resolutions.Provide accurate and efficient administration support utilising computerised management information systems and software packages.Update and maintain knowledge of the region's services, products and policies and use this knowledge base to make informed, consistent decisions in the delivery and/or referral of services.Provide supervision and direction to administrative staff within the work area.Undertake research and development on matters relating to business functions.Ensure day to day activities align with business operations.Contribute to improvement in business processes and practicesContribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.How you will be assessedThe ideal applicant will be someone who has the following key capabilities:Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.Demonstrate the ability to work independently and as a member of a team to achieve outcomes consistent with service objectives and priorities.Provide courteous, prompt and professional support to internal and external clients, utilising your high-level administrative, prioritisation and time management skills to achieve positive outcomes.Take personal responsibility for accurate completion of work, seeking assistance when required and offering assistance when able.Demonstrate well-developed written, oral and interpersonal skills including liaising and consulting with internal and external clients.Highly Desirable RequirementsProficient in Microsoft Office (especially Excel and Outlook)Good communication skills, both written and verbalHigh attention to detail and strong organisational skillsHow to applyIf you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:A detailed resume;A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); andThe contact details for two referees (one of whom is your current supervisor)Closing date: 10 November 2026Job Reference Number: TQ2026-1072For further information, please contact:Contact name: Carizza BordeosRole: A/Manager - Delivery SupportEmail: [e-mail] work is licensed under a Creative Commons Attribution 3.0 Australia License.