Strategic Planning & Performance Improvement Lead

Victorian Ombudsman; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Victorian Ombudsman (VO) is seeking a Strategy and Business Improvement Officer to lead strategic planning, governance and continuous improvement across VO. You will translate strategy into operational plans and support the delivery of planning and project management frameworks.

This role involves strategic problem solving, identifying improvement opportunities, providing insights to VO leaders and committees, and driving organisational change for new business models and processes.

Responsibilities

• Maintaining and implementing VO’s planning and project management frameworks;
• Strategic partnering; monitoring internal and external operating environments;
• Supporting planning processes; translating strategy into operational plans;
• Tracking and reporting on strategy and plan execution;
• Facilitating the identification of business improvement opportunities;
• Strategic problem-solving and development of sustainable, innovative solutions;
• Providing strategic insights, advice and guidance to VO leaders and committees;
• Leading and/or championing strategic initiatives and continuous improvement projects; and
• Driving organisational change to ensure smooth adoption of new business models or processes.

Job description

The Victorian Ombudsman (VO) is seeking a Strategy and Business Improvement Officer to lead strategic planning, governance and continuous improvement across VO. You will translate strategy into operational plans and support the delivery of planning and project management frameworks.

This role involves strategic problem solving, identifying improvement opportunities, providing insights to VO leaders and committees, and driving organisational change for new business models and processes.