Strategic Tech Solutions Account Manager

Telstra Corporation; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Telstra Corporation is seeking an Account Manager for the Bundall TBTC in Queensland. The role focuses on delivering excellent customer service, managing a defined portfolio, and driving revenue through outbound campaigns and strong relationship building.

As part of Telstra Business Technology Centers, you will partner with Field Sales and internal teams to qualify and convert leads, while maintaining high data quality and pursuing customer-centric growth objectives.

Responsibilities

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers.
• Take accountability for managing inbound / outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs with a focus on acquisition metrics.
• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
• Identify areas of improvement and actively embrace change and technology to better support our business customers.

Job description

Telstra Corporation is seeking an Account Manager for the Bundall TBTC in Queensland. The role focuses on delivering excellent customer service, managing a defined portfolio, and driving revenue through outbound campaigns and strong relationship building.

As part of Telstra Business Technology Centers, you will partner with Field Sales and internal teams to qualify and convert leads, while maintaining high data quality and pursuing customer-centric growth objectives.