Growth-Focused SMB Tech Account Manager

Telstra; Sunshine Coast Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company Benefits

Job summary

Telstra is seeking an Account Manager for the TBTC to grow and sustain small to medium business relationships across technology platforms. The role blends sales and service across face-to-face, phone, video and email to deliver a holistic customer experience.

The position is full-time and on-site at TBTC Maroochydore QLD, requiring ownership of a defined portfolio, achievement of sales KPIs and collaboration with Field Sales and partners to drive revenue and satisfaction.

Qualifications

• Experience in ICT or Telco sales.
• Understand SMB customers and their technology needs.
• Proven ability to build and maintain relationships through communication and follow-up.
• Experience with cold and warm calling and engaging with customers.

Responsibilities

• Take ownership of managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy to support retention and growth of customer portfolios.
• Manage inbound/outbound customer sales and service contracts, explore sales opportunities, respond to queries, resolve issues and escalate complex leads as required.
• Collaborate with peers, Field Sales Team and internal Telstra teams to identify and qualify leads.
• Develop and maintain account and portfolio plans to achieve revenue, profitability, NPS and data quality targets.
• Meet individual and team sales and performance KPIs.

Job description

Telstra is seeking an Account Manager for the TBTC to grow and sustain small to medium business relationships across technology platforms. The role blends sales and service across face-to-face, phone, video and email to deliver a holistic customer experience.

The position is full-time and on-site at TBTC Maroochydore QLD, requiring ownership of a defined portfolio, achievement of sales KPIs and collaboration with Field Sales and partners to drive revenue and satisfaction.