Business Support & Innovation Coordinator

Banyule City Council; Melbourne; Hybrid; AUD 131,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Monthly RDO

Professional growth

Flexible work options

Purchased leave

Generous leave entitlements

Parental leave

Job summary

Banyule City Council is seeking a Business Support & Innovation Coordinator to lead a newly established function at the heart of Council services, including City Planning, Building, and Public Health. You will manage Team Leaders and staff, turning priorities into practical work plans and delivering customer-focused outcomes.

You will drive continuous improvement, coordinate workloads in a high-volume environment, and provide authoritative advice on complex regulatory matters while supporting

Qualifications

• Experience leading Team Leaders and staff in business support/regulatory/customer service environments.
• Strong ability to balance customer needs, legislative obligations and operational priorities.
• Excellent communication, negotiation and problem-solving skills.

Responsibilities

• Lead, coach and develop Team Leaders and staff to create an inclusive, high-performing culture.
• Coordinate workloads and priorities across a high-volume service environment.
• Drive continuous improvement, innovation and systems development to strengthen the customer experience.

Skills

People leadership

Strategic planning

Stakeholder engagement

Data-driven decisions

Regulatory service delivery

Education

Tertiary qualifications in business administration/public administration/local government/management

Job description

Business Support & Innovation Coordinator

Lead people. Improve services. Deliver outcomes that matter

This is an opportunity to lead a newly established function atthe heart of some of Council's most visible and important services. As BusinessSupport & Innovation Coordinator, you will manage and lead Team Leaders andstaff who provide business support across City Planning, Building, MunicipalLaws, Public Assets, Emergency Management, and Public and Environmental Health.

The role offers significant autonomy, broad organisationalinfluence and the ability to deliver meaningful improvements in systems,customer experience, workforce capability and regulatory service delivery.

About the role and what you'll do

Reporting to the Manager City Planning, Safety and Amenity, youwill set direction and build capability while remaining closely connected todelivery - turning priorities into practical work plans, resolving complexissues, improving systems and leading the team to deliver responsive,consistent and customer-focused outcomes. You'll:

• Lead, coach and develop Team Leaders and staff, creating aninclusive, accountable and high-performing culture.
• Coordinate workloads, resources and priorities across a complex,high-volume service environment.
• Drive continuous improvement, innovation and systems development tosimplify work and strengthen the customer experience.
• Monitor service performance, customer feedback, risks and emergingpressures, then translate insights into action.
• Provide authoritative advice and resolve escalated, sensitive orcomplex customer, regulatory and governance matters.
• Work across Council to improve integrated service delivery,reporting, compliance and organisational performance.
• Contribute to strategic planning, governance, risk management andorganisational improvement as a senior member of the City Planning, Safetyand Amenity leadership group.

This role is part of Banyule's Leadership Network– you'll have opportunities to grow your skills and experience ofleadership and develop your skills as an organisational leader beyond yourrole-based expertise.

About you (what you'll bring/what we are looking for)

You are an experienced people leader and hands-on serviceprofessional who can move confidently between strategy and delivery. You createclarity, build trust and hold people accountable, while also rolling up yoursleeves to solve problems and keep important work moving. You will bring:

• Relevant tertiary qualifications in business administration, publicadministration, local government, management or a related discipline,together with extensive relevant experience as a senior leader.
• Demonstrated success leading Team Leaders and staff in a complexbusiness support, regulatory, customer service or operational environment.
• Strong judgement and the ability to balance customer needs,legislative obligations, operational risk and organisational priorities.
• Experience improving systems, processes, workflows, reporting andservice standards.
• Highly developed communication, influencing, negotiation andproblem-solving skills.
• Confidence using data and digital systems to inform decisions andimprove performance.
• Local government or similarly regulated experience will be highlyregarded.

Pre-employment requirements

• Driverslicence
• Psychometricassessment

We offer:

• A permanent, full time, role.
• Salaryfrom $131,199.83 to $146,633.76 per annum (dependent on experience), plus super.
• A supportive workplacewith great flexibility and a focus on wellbeing, with hybrid working and amonthly RDO.
• Professionalgrowth and development opportunities to support your career aspirations.
• Accessa range of flexible work options to support work–life balance, includinghybrid working.
• Purchasedleave options to provide additional flexibility.
• Generousleave entitlements, including: 26 weeks paid parental leave (primarycarer), 4 weeks paid parental leave (partner), gender affirmation leave,and gendered health leave.

For further details about this position, please see theposition description. If you have any questions, please call Niall Sheehyon 9098 8005for a chat.

Equal Opportunity and Accessibility:

Banyule City Council is an Equal Opportunity Employer; we valuediversity and inclusion, and we welcome candidates from all backgrounds. If youhave a reasonable adjustment, support, or access requirement, we encourage youto inform us through your application or email**********@banyule.vic.gov.au

Our Values:

AtBanyule, our values of respect, integrity, responsibility, initiative andinclusion guide how we work with each other and our community. We are lookingfor someone who shares these values and is passionate about creating positiveoutcomes for our people and the community we serve.

Community Vision:

Wein Banyule are a thriving, sustainable, inclusive and connected community. Weare engaged, we belong, and we value and protect our environment.

Diversity Statement:

Ourcommunity is made up of diverse, cultures, beliefs, abilities, bodies,sexualities, ages, and genders. We are committed to access, equity,participation, and rights for everyone: principles that empower, fosterharmony, and increase the well-being of an inclusive community.

To discover more about Banyule'scommitment to advancing gender equality in the workplace, please find Banyule'sWorkplace GenderEquality Action Plan 2026-2030.

Acknowledgment of the Traditional Custodians

Banyule City Council is proud to acknowledge the WurundjeriWoi-wurrung people as Traditional Custodians of the land and we pay respect toall Aboriginal and Torres Strait Islander Elders, past, present and emerging,who have resided in the area and have been an integral part of the region'shistory.

Banyule City Council endorses the Uluru Statement from the Heartin full and accepts the invitation to walk with First Nations peoples, to abetter future for us all.

Child Safe Standards Statement of Commitment

Banyule City Council is a child-safe organisation committed tothe safety and well-being of children.

Council has a zero tolerance for child abuse. All allegationsand safety concerns will be treated seriously and acted upon. As a child-safeorganisation we are committed to providing a child-safe environment wherechildren feel safe, are empowered, valued and protected. Council will activelylisten to children, ensuring their voices are heard and considered in decisionsthat affect their lives.