Strategic Sales Performance Leader

TAL Services Limited; Melbourne; On-site; AUD 130,000 - 180,000; Full time

Job summary

TAL is seeking a Sales Performance Leader to drive and lead a Direct Sales team, delivering on monthly targets and customer outcomes. You will coach, monitor performance, and ensure quality standards while partnering with Underwriting, New Business, Client Services and QA to improve commercial results.

Reporting to the Head of Sales, you will shape workforce planning, onboarding, and development initiatives, fostering a culture of accountability and continuous improvement within TAL.

Qualifications

• Demonstrated success leading and coaching sales or contact centre teams to achieve strong performance outcomes.
• Previous leadership experience within life insurance, financial services, contact centre or a related environment.
• Strong people leadership skills with the ability to motivate, influence and inspire others.
• Excellent written and verbal communication skills.
• Proven ability to build effective stakeholder relationships across multiple business areas.
• Strong problem-solving skills and the ability to make sound business decisions.
• High attention to detail with a focus on quality and compliance.
• Effective time management and organisational skills with the ability to manage competing priorities.
• RG146 qualification (or willingness to obtain) will be highly regarded.
• A goal orientated mindset with a passion for customer outcomes, team development and continuous improvement.

Responsibilities

• Lead, coach and develop a high-performing team of Direct Sales Representatives to achieve monthly sales and business targets.
• Drive team engagement, capability uplift and performance through ongoing coaching, mentoring and development conversations.
• Monitor sales activity, productivity and quality metrics to ensure team objectives are achieved.
• Conduct regular performance reviews, one-on-one coaching sessions and team meetings.
• Ensure compliance, quality and customer service standards are consistently maintained.
• Identify performance trends, risks and opportunities, implementing strategies to improve results.
• Partner with key stakeholders across Sales, Underwriting, Client Services and Quality Assurance.
• Support workforce planning and prioritisation to ensure business continuity and customer service levels are maintained.
• Lead onboarding, training and development initiatives for new and existing team members.
• Contribute to business projects and continuous improvement initiatives that enhance customer and commercial outcomes.
• Foster a positive, cooperative and accountable team culture aligned with TAL's values and purpose.

Skills

Leadership

Sales leadership

Coaching

Stakeholder management

Communication skills

Problem solving

Time management

Education

RG146 qualification

Job description

TAL is seeking a Sales Performance Leader to drive and lead a Direct Sales team, delivering on monthly targets and customer outcomes. You will coach, monitor performance, and ensure quality standards while partnering with Underwriting, New Business, Client Services and QA to improve commercial results.

Reporting to the Head of Sales, you will shape workforce planning, onboarding, and development initiatives, fostering a culture of accountability and continuous improvement within TAL.