Sales & Performance Leader

TAL Services Limited; Melbourne; On-site; AUD 130,000 - 180,000; Full time

Job summary

TAL is seeking a Sales Performance Leader to drive and lead a Direct Sales team, delivering on monthly targets and customer outcomes. You will coach, monitor performance, and ensure quality standards while partnering with Underwriting, New Business, Client Services and QA to improve commercial results.

Reporting to the Head of Sales, you will shape workforce planning, onboarding, and development initiatives, fostering a culture of accountability and continuous improvement within TAL.

Qualifications

• Demonstrated success leading and coaching sales or contact centre teams to achieve strong performance outcomes.
• Previous leadership experience within life insurance, financial services, contact centre or a related environment.
• Strong people leadership skills with the ability to motivate, influence and inspire others.
• Excellent written and verbal communication skills.
• Proven ability to build effective stakeholder relationships across multiple business areas.
• Strong problem-solving skills and the ability to make sound business decisions.
• High attention to detail with a focus on quality and compliance.
• Effective time management and organisational skills with the ability to manage competing priorities.
• RG146 qualification (or willingness to obtain) will be highly regarded.
• A goal orientated mindset with a passion for customer outcomes, team development and continuous improvement.

Responsibilities

• Lead, coach and develop a high-performing team of Direct Sales Representatives to achieve monthly sales and business targets.
• Drive team engagement, capability uplift and performance through ongoing coaching, mentoring and development conversations.
• Monitor sales activity, productivity and quality metrics to ensure team objectives are achieved.
• Conduct regular performance reviews, one-on-one coaching sessions and team meetings.
• Ensure compliance, quality and customer service standards are consistently maintained.
• Identify performance trends, risks and opportunities, implementing strategies to improve results.
• Partner with key stakeholders across Sales, Underwriting, Client Services and Quality Assurance.
• Support workforce planning and prioritisation to ensure business continuity and customer service levels are maintained.
• Lead onboarding, training and development initiatives for new and existing team members.
• Contribute to business projects and continuous improvement initiatives that enhance customer and commercial outcomes.
• Foster a positive, cooperative and accountable team culture aligned with TAL's values and purpose.

Skills

Leadership

Sales leadership

Coaching

Stakeholder management

Communication skills

Problem solving

Time management

Education

RG146 qualification

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

Reporting to the Head of Sales, the Sales Performance Leader is responsible for driving and leading the achievement of business goals through effective leadership, coaching and performance management. You will lead a team of Direct Sales Representatives, ensuring strong sales performance, customer outcomes, quality standards and compliance obligations are consistently met.

You will work closely with cross-functional teams including Underwriting, New Business, Client Services, Quality Assurance and Customer Application Support to ensure seamless customer experiences and strong commercial outcomes.

In This Role You Will

• Lead, coach and develop a high-performing team of Direct Sales Representatives to achieve monthly sales and business targets.
• Drive team engagement, capability uplift and performance through ongoing coaching, mentoring and development conversations.
• Monitor sales activity, productivity and quality metrics to ensure team objectives are achieved.
• Conduct regular performance reviews, one-on-one coaching sessions and team meetings.
• Ensure compliance, quality and customer service standards are consistently maintained.
• Identify performance trends, risks and opportunities, implementing strategies to improve results.
• Partner with key stakeholders across Sales, Underwriting, Client Services and Quality Assurance.
• Support workforce planning and prioritisation to ensure business continuity and customer service levels are maintained.
• Lead onboarding, training and development initiatives for new and existing team members.
• Contribute to business projects and continuous improvement initiatives that enhance customer and commercial outcomes.
• Foster a positive, cooperative and accountable team culture aligned with TAL's values and purpose.

Qualifications

• Demonstrated success leading and coaching sales or contact centre teams to achieve strong performance outcomes.
• Previous leadership experience within life insurance, financial services, contact centre or a related environment.
• Strong people leadership skills with the ability to motivate, influence and inspire others.
• Excellent written and verbal communication skills.
• Proven ability to build effective stakeholder relationships across multiple business areas.
• Strong problem-solving skills and the ability to make sound business decisions.
• High attention to detail with a focus on quality and compliance.
• Effective time management and organisational skills with the ability to manage competing priorities.
• RG146 qualification (or willingness to obtain) will be highly regarded.
• A goal orientated mindset with a passion for customer outcomes, team development and continuous improvement.

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long-term development goals.

Additional Information

Before applying, ensure you have an open conversation with your People Leader about your interest in this opportunity and your career development goals.

If you have questions about the role, please reach out to the Talent Acquisition Partner listed on the requisition.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.