Strategic SaaS Legal Tech: Customer Growth Manager

Actionstep; Milton; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work Flexibility

Modern Offices

Birthday Leave

Unlimited Leave

Regular Team Events

Professional Development

Job summary

Actionstep is seeking a Customer Development Manager to manage an existing law firm portfolio across Australia and New Zealand, driving value and revenue through cross-sell, upsell and solution expansion.

You'll collaborate with Customer Success, Product, Marketing and Partnerships to become a trusted advisor, develop strategic account plans and deliver a seamless customer experience.

Join a fast-growing SaaS company with hybrid work options and a culture that values collaboration and outcomes.

Qualifications

• Essential: exposure to and knowledge of the legal industry and IT/SaaS sales targets.
• Ability to assess customer needs and build trusted relationships at all levels.
• Strong communication and presentation skills; comfortable in fast-paced environments.

Responsibilities

• Manage a portfolio of existing law firm customers across Australia and New Zealand.
• Identify cross-sell, upsell and solution expansion opportunities that deliver value.
• Develop strategic account plans to support customer growth and retention.
• Build trusted relationships with key decision-makers and become their strategic advisor.
• Conduct customer business reviews and lead commercial conversations about future opportunities.
• Partner with cross-functional teams to deliver a seamless customer experience.
• Maintain an accurate sales pipeline, forecasts and customer activity in Salesforce.
• Capture customer feedback to inform Product and Marketing.
• Foster relationships with strategic partners to support mutual growth.
• Achieve quarterly revenue targets while maintaining high customer satisfaction.

Skills

Relationship Builder

Commercial Thinker

Customer Focused

Collaborative Team Player

Clear Communicator

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce CRM

Job description

Actionstep is seeking a Customer Development Manager to manage an existing law firm portfolio across Australia and New Zealand, driving value and revenue through cross-sell, upsell and solution expansion.

You'll collaborate with Customer Success, Product, Marketing and Partnerships to become a trusted advisor, develop strategic account plans and deliver a seamless customer experience.

Join a fast-growing SaaS company with hybrid work options and a culture that values collaboration and outcomes.