Strategic CSM: Launch & Grow Law-Firm SaaS

Samaipata; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Legl is hiring a Customer Success Manager in Sydney, Australia. You will own a portfolio of law firms from signing to live use, ensuring a successful onboarding, adoption, and ongoing value delivery within the Legl platform.

You’ll run launches end to end, drive adoption and growth, lead change inside firms, and feed learnings back to Legl to shape GTM and product as we expand into new regions.

Responsibilities

• Run launches end to end. Deeply understand our customer problems and objectives, and take newly signed firms from contract to live and using Legl in day-to-day operations. Setting clear milestones, building relationships and advocacy, and delivering value against the problems facing our law firms.
• Drive adoption and growth. Deliver expansion motions across our firms; delivering deep value adoption, increasing time to value and expanding via upsell & cross sell motions.
• Lead change inside the firm. Embed yourself as a trusted partner to our firms, enabling genuine change management across how our firms operate and modernise their processes.
• Feed what you learn back into Legl. You'll see patterns across firms before anyone else. Create GTM & Product feedback loops which help iterate upon how Legl continues to expand into a new region.

Job description

Legl is hiring a Customer Success Manager in Sydney, Australia. You will own a portfolio of law firms from signing to live use, ensuring a successful onboarding, adoption, and ongoing value delivery within the Legl platform.

You’ll run launches end to end, drive adoption and growth, lead change inside firms, and feed learnings back to Legl to shape GTM and product as we expand into new regions.