Remote ANZ Legal Tech Customer Growth Manager

Novum Global; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Novum Global is expanding its ANZ Sales team with a Customer Development Manager. This role supports existing law firm clients across Australia and New Zealand, driving cross-sell, upsell, and solution expansion while delivering maximum value from our platform.

You will collaborate with Customer Success, Product, Marketing and Partnerships to align client needs with our AI-driven Legal Tech SaaS. A strong advisor mindset and stakeholder management are essential.

Qualifications

• 3+ years in customer success or account management within legal technology.
• Experience driving cross-sell or upsell in SaaS environments.
• Ability to build strategic relationships with senior stakeholders.

Responsibilities

• Develop strong relationships with existing customers across ANZ.
• Identify opportunities to expand platform usage and drive revenue growth.
• Manage a portfolio of law-firm customers across Australia & NZ.
• Lead cross-sell, upsell, and solution expansion initiatives.
• Develop strategic account plans to support growth and retention.
• Build trusted relationships with key decision-makers and advise on opportunities.

Skills

Customer Success

Account Management

Cross-Sell

Stakeholder Engagement

Sales Pipeline

Tools

Salesforce

Job description

Novum Global is expanding its ANZ Sales team with a Customer Development Manager. This role supports existing law firm clients across Australia and New Zealand, driving cross-sell, upsell, and solution expansion while delivering maximum value from our platform.

You will collaborate with Customer Success, Product, Marketing and Partnerships to align client needs with our AI-driven Legal Tech SaaS. A strong advisor mindset and stakeholder management are essential.