Customer Growth Manager, Legal Tech (Remote/Hybrid)

novum Global; Sydney; Remote; AUD 110,000 - 150,000; Full time

Job summary

novum Global is seeking a Customer Development Manager to drive expansion with existing law clients across Australia and New Zealand. You will collaborate with Success, Product, Marketing and Partnerships to deliver value, grow revenue and ensure high customer satisfaction.

The role supports cross-sell, upsell and strategic account planning while maintaining strong executive relationships. Based in Sydney or Melbourne with remote options, or Brisbane on a hybrid basis, you will manage a dynamic

Qualifications

• 3+ years in customer success or account management within legal tech.
• Ability to build trusted relationships leading to long‑term partnerships.
• Identify opportunities to expand customer value and lead commercial conversations.
• Understand customers' businesses and tailor solutions to their needs.
• Collaborate across Sales, Customer Success, Marketing, Product and Partnerships.

Responsibilities

• Develop strong relationships with existing customers across Australia and New Zealand.
• Identify cross-sell, upsell and expansion opportunities delivering value.
• Develop strategic account plans to support growth and retention.
• Build trusted relationships with key decision-makers as their strategic advisor.
• Conduct business reviews and lead commercial conversations about opportunities.
• Partner with Customer Success, Marketing, Product and Partnerships to deliver a seamless experience.
• Maintain an accurate sales pipeline, forecasts and customer activity in Salesforce.
• Capture customer feedback and provide insights to Product and Marketing teams.
• Aim for quarterly revenue targets while maintaining high customer satisfaction.

Skills

Customer success

Account management

Relationship building

Commercial conversations

Tools

Salesforce

Job description

novum Global is seeking a Customer Development Manager to drive expansion with existing law clients across Australia and New Zealand. You will collaborate with Success, Product, Marketing and Partnerships to deliver value, grow revenue and ensure high customer satisfaction.

The role supports cross-sell, upsell and strategic account planning while maintaining strong executive relationships. Based in Sydney or Melbourne with remote options, or Brisbane on a hybrid basis, you will manage a dynamic