Strategic Retail Workforce Planning Lead

Optus; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Office campus facilities (cafes, gym,

Parental leave (up to 16 weeks)

Professional development with Optus U

Employee networks & diversity programs

Counselling and wellbeing services

Free Optus bus service

Job summary

Optus is seeking an experienced workforce planning leader to shape and drive the workforce strategy across our Retail business. Based in Macquarie Park, we are open to Melbourne or Perth candidates.

You will translate business objectives into workforce solutions that optimise customer outcomes, employee experience and commercial performance. You will lead a high-performing team, oversee labour forecasting, capacity planning and productivity initiatives, and champion data-driven decision making

Qualifications

• Extensive experience leading workforce planning, forecasting, scheduling or workforce management within a large and complex organisation.
• Ability to translate business objectives into workforce strategies that align with operational and commercial goals.
• Proven track record building, coaching and developing high-performing teams, onshore and offshore.
• Strong analytical capability to interpret data and provide actionable insights.
• Experience managing labour budgets and productivity initiatives.

Responsibilities

• Lead the development and execution of workforce planning strategies aligned to Retail objectives and customer demand.
• Oversee labour forecasting, scheduling and capacity planning across a dispersed retail network.
• Drive labour cost optimisation and productivity through forecasting, analytics, reporting and performance management.
• Partner with senior leaders to support strategic workforce decisions and change initiatives.
• Lead and develop a high-performing workforce planning team with a culture of accountability.
• Champion adoption of workforce management technology, automation and data-driven decision making.
• Ensure compliance with enterprise agreements, employment legislation and policies.
• Identify initiatives to enhance workforce effectiveness and operational performance.

Skills

Workforce planning

Forecasting

Labour budgeting

Stakeholder management

Data analytics

Leadership

Job description

Optus is seeking an experienced workforce planning leader to shape and drive the workforce strategy across our Retail business. Based in Macquarie Park, we are open to Melbourne or Perth candidates.

You will translate business objectives into workforce solutions that optimise customer outcomes, employee experience and commercial performance. You will lead a high-performing team, oversee labour forecasting, capacity planning and productivity initiatives, and champion data-driven decision making