AD Workforce Planning Retail

Singtel Group; Sydney; Hybrid; AUD 180,000 - 220,000; Full time

Benefits offered by this job

Flexible work arrangements

Employee discounts

Wellbeing support

Job summary

Optus is seeking a seasoned workforce planning leader to shape and drive workforce strategy across our Retail business. You will translate business objectives into workforce solutions that optimize customer outcomes, employee experience and commercial performance.

Based in Sydney, you will lead a high-performing team, influence strategic decisions, and drive workforce transformation initiatives to support growth. Flexible arrangement allowing three days in office and two days remote.

Qualifications

• Experience leading workforce planning in a large organisation.
• Ability to translate business objectives into workforce solutions.
• Strong data analytics and forecasting capabilities.
• Proven track record building and coaching high-performing teams.

Responsibilities

• Lead development and execution of workforce planning strategies for Retail.
• Oversee labour forecasting, scheduling and capacity planning across dispersed network.
• Drive cost optimisation and productivity through analytics and performance management.
• Partner with senior leaders to support strategic workforce decisions and change initiatives.
• Lead and develop a high-performing workforce planning team.

Skills

Workforce planning

Forecasting

Scheduling

Analytical thinking

Stakeholder management

Leadership

Data-driven decision making

Job description

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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking an experienced workforce planning leader to shape and drive the workforce strategy across our Retail business. Working closely with senior leaders across Retail, People & Culture and Operations, we will rely on your expertise to translate business objectives into workforce solutions that optimise customer outcomes, employee experience and commercial performance.

Based in Macquarie Park, this is an opportunity to lead a high-performing team, influence strategic decision-making and drive workforce transformation initiatives that support the ongoing success and growth of our Retail network. Please note that we are open to candidates based in Melbourne or Perth.

What You'll Do

• Lead the development and execution of workforce planning strategies that align with Retail business objectives and customer demand.
• Oversee labour forecasting, workforce scheduling and capacity planning across a geographically dispersed retail network.
• Drive labour cost optimisation and workforce productivity through forecasting, analytics, reporting and performance management.
• Partner with senior leaders to support strategic workforce decisions, operational planning and change initiatives.
• Lead and develop a high-performing workforce planning team, fostering a culture of accountability and continuous improvement.
• Champion the adoption of workforce management technology, automation and data-driven decision making.
• Ensure workforce planning activities remain compliant with enterprise agreements, employment legislation and organisational policies.
• Identify and implement initiatives that enhance workforce effectiveness, employee experience and operational performance.

What You Bring

• Extensive experience leading workforce planning, forecasting, scheduling or workforce management functions within a large and complex organisation.
• Proven ability to develop and execute workforce strategies that support both operational and commercial outcomes.
• Strong leadership experience with a track record of building, coaching and developing high-performing teams, both onshore and offshore.
• Advanced analytical capability with the ability to interpret complex data and provide actionable business insights.
• Experience managing labour budgets, workforce productivity initiatives and operational performance metrics.
• Exceptional stakeholder management skills with the ability to influence and collaborate at senior leadership level.
• Knowledge of workforce management systems, resource optimisation methodologies and forecasting best practices.
• Strong understanding of employment legislation, enterprise agreements and workforce compliance requirements.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.