Retail Workforce Planning Lead - Hybrid

Singtel Group; Sydney; Hybrid; AUD 180,000 - 220,000; Full time

Benefits offered by this job

Flexible work arrangements

Employee discounts

Wellbeing support

Job summary

Optus is seeking a seasoned workforce planning leader to shape and drive workforce strategy across our Retail business. You will translate business objectives into workforce solutions that optimize customer outcomes, employee experience and commercial performance.

Based in Sydney, you will lead a high-performing team, influence strategic decisions, and drive workforce transformation initiatives to support growth. Flexible arrangement allowing three days in office and two days remote.

Qualifications

• Experience leading workforce planning in a large organisation.
• Ability to translate business objectives into workforce solutions.
• Strong data analytics and forecasting capabilities.
• Proven track record building and coaching high-performing teams.

Responsibilities

• Lead development and execution of workforce planning strategies for Retail.
• Oversee labour forecasting, scheduling and capacity planning across dispersed network.
• Drive cost optimisation and productivity through analytics and performance management.
• Partner with senior leaders to support strategic workforce decisions and change initiatives.
• Lead and develop a high-performing workforce planning team.

Skills

Workforce planning

Forecasting

Scheduling

Analytical thinking

Stakeholder management

Leadership

Data-driven decision making

Job description

Optus is seeking a seasoned workforce planning leader to shape and drive workforce strategy across our Retail business. You will translate business objectives into workforce solutions that optimize customer outcomes, employee experience and commercial performance.

Based in Sydney, you will lead a high-performing team, influence strategic decisions, and drive workforce transformation initiatives to support growth. Flexible arrangement allowing three days in office and two days remote.