Strategic Payroll Client Engagement Lead

Department of Treasury and Finance; Adelaide; On-site; AUD 106,000 - 112,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing benefits

Flexible working arrangements

Career development opportunities

Supportive team environment

Job summary

Department of Treasury and Finance is seeking a Client Engagement Lead within Payroll Services, Shared Services SA in Adelaide. You will build trusted partnerships with government and non-government client agencies, delivering high-quality payroll services and resolving complex issues.

You will monitor performance, provide policy guidance, coordinate delivery across teams and drive continuous improvement. The role offers flexibility and career growth within SA's public sector.

Qualifications

• Proven experience delivering high-quality customer service to diverse clients.
• Strong communication skills and the ability to build trusted stakeholder relationships.
• Excellent organisation skills with the ability to manage competing priorities and deadlines.
• Sound analytical and problem-solving skills with a practical, solutions-focused approach.

Responsibilities

• Build trusted relationships with client agencies and key stakeholders.
• Lead the resolution of complex payroll service issues and escalations.
• Provide high-quality advice on payroll service delivery, policy, legislation and compliance matters.
• Monitor service performance and identify improvement opportunities.
• Coordinate service delivery across Payroll Services teams.
• Support business improvement, change initiatives and risk management activities.

Skills

Customer service

Communication

Stakeholder relationships

Prioritisation

Analytical thinking

Job description

Department of Treasury and Finance is seeking a Client Engagement Lead within Payroll Services, Shared Services SA in Adelaide. You will build trusted partnerships with government and non-government client agencies, delivering high-quality payroll services and resolving complex issues.

You will monitor performance, provide policy guidance, coordinate delivery across teams and drive continuous improvement. The role offers flexibility and career growth within SA's public sector.