Client Engagement Lead

Department of Treasury and Finance; Adelaide; On-site; AUD 106,000 - 112,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing benefits

Flexible working arrangements

Career development opportunities

Supportive team environment

Job summary

Department of Treasury and Finance is seeking a Client Engagement Lead within Payroll Services, Shared Services SA in Adelaide. You will build trusted partnerships with government and non-government client agencies, delivering high-quality payroll services and resolving complex issues.

You will monitor performance, provide policy guidance, coordinate delivery across teams and drive continuous improvement. The role offers flexibility and career growth within SA's public sector.

Qualifications

• Proven experience delivering high-quality customer service to diverse clients.
• Strong communication skills and the ability to build trusted stakeholder relationships.
• Excellent organisation skills with the ability to manage competing priorities and deadlines.
• Sound analytical and problem-solving skills with a practical, solutions-focused approach.

Responsibilities

• Build trusted relationships with client agencies and key stakeholders.
• Lead the resolution of complex payroll service issues and escalations.
• Provide high-quality advice on payroll service delivery, policy, legislation and compliance matters.
• Monitor service performance and identify improvement opportunities.
• Coordinate service delivery across Payroll Services teams.
• Support business improvement, change initiatives and risk management activities.

Skills

Customer service

Communication

Stakeholder relationships

Prioritisation

Analytical thinking

Job description

We are currently seeking applications for Client Engagement Lead to join Payroll Services, Shared Services SA at The Department of Treasury & Finance (DTF).

What We Offer

• Meaningful work that contributes to outcomes for South Australia
• A supportive team environment where people connect and collaborate
• Flexible working arrangements that support life and career
• Opportunities to grow capability and build a long-term career
• Salary packaging and wellbeing benefits

Who we are At the Department of Treasury and Finance (DTF), we're building a world-class Treasury for South Australia - it's about the people and the impact we create together. We're South Australia's lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home. Shared Services SA (SSSA) deliver essential business and finance services across areas of payroll, accounts payable and receivable, tax and financial accounting, and business systems which enable government agencies to focus on serving the community. SSSA support daily operations to driving innovation, your work at Shared Services SA powers the public sector behind the scenes.

Why This Role Matters

As a Client Engagement Lead, you will build trusted partnerships with government and non-government client agencies, helping to deliver responsive high-quality payroll services. You will be the key point of contact, resolve complex issues, drive service improvements and ensure client's needs are understood and met. Through strong relationships and focus on continuous improvement, you will help deliver better outcomes across the South Australian Government.

In this role, you will:

• Build trusted relationships with client agencies and key stakeholders.
• Lead the resolution of complex payroll service issues and escalations.
• Provide high-quality advice on payroll service delivery, policy, legislation and compliance matters.
• Monitor service performance and identify improvement opportunities.
• Coordinate service delivery across Payroll Services teams.
• Support business improvement, change initiatives and risk management activities.

Remuneration

ASO6 ($105,747- $111,854 p.a.) + 12% Superannuation

What you bring

• Proven experience delivering high-quality customer service to a diverse range of clients.
• Strong communication skills and the ability to build trusted stakeholder relationships.
• Excellent organisation skills, with the ability to manage competing priorities and deadlines.
• Sound analytical and problem-solving skills with a practical, solutions-focused approach.
• Ability to adapt to change, learn new systems and improve ways of working.

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process - such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats, please let us know. We're happy to work with you to understand what will help you perform at your best

Aboriginal Employment Program

We welcome applications from Aboriginal and Torres Strait Islander people who are interested in building a career at DTF or across the broader South Australian public sector. Applicants may also choose to join the SA Public Sector Aboriginal Employment Register. Joining the register is optional and provides access to additional support and employment opportunities across the SA public sector.

Enquiries

Sally-Ann Fox Payroll Manager, Payroll Services Phone: [phone] Email: [email protected]