Strategic Partner Success Manager

Predelo Pty Ltd; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Predelo Pty Ltd is seeking a Partner & Customer Success Manager to join our Revenue Operations team in a hybrid role. You will collaborate closely with our Strategic Partner Deputy and directly with customers to drive value from the Predelo platform, delivering measurable outcomes and sustained adoption.

With 3+ years in customer success or account management in SaaS, you will manage multiple stakeholders, conduct business reviews, and identify upsell opportunities while enabling partners to

Qualifications

• 3+ years in customer success, account management, or a similar role in SaaS or technology solutions.
• Experience with channel partners or partner management is a strong advantage.

Responsibilities

• Serve as the primary point of contact for assigned customers, building long-term relationships and driving product adoption.
• Collaborate with channel partners to onboard, train, and empower them to promote Predelo’s solutions.
• Act as the voice of the customer and partners within Predelo, sharing insights to influence product development and strategic priorities.
• Facilitate onboarding and training sessions for customers and partners, ensuring a smooth implementation journey.

Skills

Customer success

Account management

Communication

Analytical skills

Project management

Job description

Predelo Pty Ltd is seeking a Partner & Customer Success Manager to join our Revenue Operations team in a hybrid role. You will collaborate closely with our Strategic Partner Deputy and directly with customers to drive value from the Predelo platform, delivering measurable outcomes and sustained adoption.

With 3+ years in customer success or account management in SaaS, you will manage multiple stakeholders, conduct business reviews, and identify upsell opportunities while enabling partners to