Partner Success Manager

Predelo Pty Ltd; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Predelo Pty Ltd is seeking a Partner & Customer Success Manager to join our Revenue Operations team in a hybrid role. You will collaborate closely with our Strategic Partner Deputy and directly with customers to drive value from the Predelo platform, delivering measurable outcomes and sustained adoption.

With 3+ years in customer success or account management in SaaS, you will manage multiple stakeholders, conduct business reviews, and identify upsell opportunities while enabling partners to

Qualifications

• 3+ years in customer success, account management, or a similar role in SaaS or technology solutions.
• Experience with channel partners or partner management is a strong advantage.

Responsibilities

• Serve as the primary point of contact for assigned customers, building long-term relationships and driving product adoption.
• Collaborate with channel partners to onboard, train, and empower them to promote Predelo’s solutions.
• Act as the voice of the customer and partners within Predelo, sharing insights to influence product development and strategic priorities.
• Facilitate onboarding and training sessions for customers and partners, ensuring a smooth implementation journey.

Skills

Customer success

Account management

Communication

Analytical skills

Project management

Job description

Partner Success Manager

• Hybrid

About Predelo

Predelo is an AI decision agent for back-office operations, transforming operational data into trusted predictions and automated actions. Built on a state-of-the-art forecasting and optimization engine developed over five years, we are currently focused on Workforce Management optimization through a strategic partnership with Deputy, reaching 1.7 million end users. We are trusted by enterprise brands operating across thousands of locations and complex labor environments.

Operating at scale:- 2.2B+ records in Databricks- ~170,000 shifts generated per week- 20,000+ employees supported across the US and Australia

Job Overview

We’re looking for a Partner & Customer Success Manager to join our Revenue Operations team. In this role, you’ll work with our Strategic Partner, Deputy, and directly with our customers to help them realise their investment and drive operational impact. You’ll play a key role in ensuring our customers gain maximum value from the Predelo platform. If you’re passionate about analytics, customer success, and helping businesses make smarter decisions with data, we want to hear from you!

What We’re Looking For

Experience:

• 3+ years in customer success, account management, or a similar role in SaaS or technology solutions.
• Experience working with channel partners or in a partner management role is a strong advantage

Skills:

• Exceptional communication and interpersonal skills with the ability to build trust and influence stakeholders.
• Strong analytical and problem-solving abilities to address customer and partner needs effectively.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Mindset

• A proactive approach to understanding and meeting customer needs, with a focus on building long-term relationships.
• Customer-first approach with a genuine passion for helping businesses succeed.
• Self-motivated and goal-oriented, with a focus on delivering measurable results.

Technical Proficiency:

• Familiarity with workforce management platforms, AI-driven solutions, or similar technologies is a plus.

Key Responsibilities

Customer Success:

• Serve as the primary point of contact for assigned customers, building long-term relationships and driving product adoption.
• Conduct regular business reviews to ensure customers achieve their desired outcomes and realize the full value of Predelo’s platform.
• Identify upsell and cross-sell opportunities to align with customers' evolving needs.

Partner Enablement:

• Collaborate with channel partners to onboard, train, and empower them to successfully integrate and promote Predelo’s solutions.
• Drive partner engagement through regular check-ins, strategic alignment, and joint go-to-market initiatives.

Advocacy and Feedback:

• Act as the voice of the customer and partners within Predelo, sharing insights to influence product development and strategic priorities.
• Develop case studies and success stories to highlight the impact of Predelo’s solutions.

Support and Training:

• Facilitate onboarding and training sessions for customers and partners, ensuring a smooth implementation journey.
• Provide guidance and troubleshooting to resolve issues, coordinating with internal teams as needed.

Why Join Predelo?

• Innovative Environment: Be part of an AI-driven company at the forefront of Agentic AI
• Growth Opportunities: Take on a high-impact role where your contributions are recognized, and your insights drive real change for customers.
• Collaborative Culture: Work alongside a team of passionate, forward-thinking professionals in a collaborative, fast-paced environment.

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