Strategic Operations Manager - SAP & Data-Driven Leader

Biopharma Asia; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive remuneration package

Continuous training and support

Award-winning leadership development

Inclusive, flexible working

Diversity and inclusion

Job summary

Johnson & Johnson in Victoria, Australia is seeking an experienced Operations Manager to lead DePuy Synthes’ supply chain tasks. You will manage about 11 direct reports plus a Team Leader, and drive performance, systems, and process improvements in a fast-paced, SAP-powered environment.

You’ll partner with Commercial, Customer Service, Transport/3PL, Quality, and EHS to deliver on-time, complete deliveries and cost-to-deliver goals, while building dashboards and applying Lean/Six Sigma

Qualifications

• Demonstrated people leadership experience, including leading leaders (two-level management preferred), with a genuine interest in coaching and developing others
• Strong critical thinking and problem-solving skills, with the ability to operate at pace and hold yourself and others accountable
• Advanced systems capability, including deep SAP experience; strong Excel skills and experience with BI/visualisation tools (e.g., Tableau) preferred
• Proven experience running complex operational environments; backgrounds may include supply chain, IT operations, customer service/contact centres, FMCG, or QSR/fresh produce
• Process improvement mindset (Lean/Six Sigma); Green Belt and above advantageous
• Financial acumen and comfort managing operational budgets and benefits tracking
• Excellent stakeholder management skills and the confidence to influence cross-functional partners
• Tertiary qualification (Science, Engineering, Supply Chain, Business) preferred

Responsibilities

• Lead and develop a high-performing team, building accountability, clarity, and strong delivery across the operation
• Drive systems-led execution in SAP across order intake, inventory controls, and transactional discipline
• Deliver strong operational outcomes including on-time, in-full delivery, reduced split shipments and incomplete kits, and improved cost-to-deliver
• Build and maintain operational scorecards and dashboards; translate data into insights, actions, and sustained results
• Partner with Commercial, Customer Service, Transport/3PL, Quality, EHS, Planning, and Set Creation to align priorities and resolve issues quickly
• Own agreed national improvement areas; identify opportunities and drive process, systems, and capability improvements through to completion
• Ensure compliance with Quality Systems, SOPs, EHS, and regulatory requirements; maintain audit readiness, training, and competency matrices
• Manage site and facilities responsibilities as required, including maintaining 5S discipline and a safe, efficient operating environment

Skills

Leadership

Problem solving

Stakeholder management

Strategic thinking

Communication

Education

Tertiary qualification (Science, Engineering, Supply Chain, Business) preferred

Tools

SAP

Excel

Tableau

Job description

Johnson & Johnson in Victoria, Australia is seeking an experienced Operations Manager to lead DePuy Synthes’ supply chain tasks. You will manage about 11 direct reports plus a Team Leader, and drive performance, systems, and process improvements in a fast-paced, SAP-powered environment.

You’ll partner with Commercial, Customer Service, Transport/3PL, Quality, and EHS to deliver on-time, complete deliveries and cost-to-deliver goals, while building dashboards and applying Lean/Six Sigma