Strategic Operations & Growth Manager

York Hamilton; Australia; Remote; AUD 110,000 - 170,000; Full time

Job summary

York Hamilton seeks a Strategic Operations & Growth Manager to lead an Australian-based international freight forwarding and logistics business, driving offshore operations and growth.

This remote, full-time role partners with the Founder to establish an offshore operations hub, building scalable processes and modern, customer-focused logistics capabilities. Ideal for someone who thrives in an entrepreneurial environment and seeks impact.

Qualifications

• Strong experience within international freight forwarding and logistics.
• Solid understanding of freight operations including FCL, LCL, and air freight.
• Exposure to Australian freight forwarding, customs, and quarantine compliance processes.
• Excellent written and verbal English communication skills.
• Strong customer service and stakeholder management capabilities.

Responsibilities

• Oversee daily international freight forwarding operations.
• Coordinate FCL, LCL, and air freight shipments.
• Liaise with overseas agents, shipping lines, airlines, transport providers, and customs brokers.
• Monitor shipment progress and ensure milestones are met.
• Manage escalations and operational issues proactively.
• Ensure high standards of customer communication and service delivery.
• Prepare quotations and pricing proposals.
• Support sales activities and relationship-building initiatives.
• Develop and refine operational systems, SOPs, and workflows.
• Lead offshore operations development and growth initiatives.

Skills

International freight forwarding

Logistics operations

Customer service

Stakeholder management

Operational planning

Autonomous work

Tools

Freight management systems

Job description

• Long-term position with job security and opportunities for professional growth.
• Work remotely with flexibility from the comfort of your home office.
• Amazing support from both the local and international community.

• Long-term position with job security and opportunities for professional growth.
• Work remotely with flexibility from the comfort of your home office.
• Amazing support from both the local and international community.

Job Title

Strategic Operations & Growth Manager (International Freight Forwarding & Supply Chain)

Location

Remote

Start Date

Immediate

Job Type

Full Time (40 hours per week)

Job Summary

We are seeking a General Manager who will work in an Australian-based international freight forwarding and logistics company entering an exciting phase of growth and expansion.

This role presents a unique opportunity to become a key operational leader within the business, working directly alongside the Founder to help establish and grow a dedicated offshore operations hub that will become a critical component of the company's long-term structure.

This is an ideal opportunity for someone who thrives in entrepreneurial environments, enjoys solving problems, and wants to play a meaningful role in building a modern, customer-focused logistics operation.

Key Responsibilities

Operations Management

• Oversee daily international freight forwarding operations.
• Coordinate FCL, LCL, and air freight shipments.
• Liaise with overseas agents, shipping lines, airlines, transport providers, and customs brokers.
• Monitor shipment progress and ensure operational milestones are met.
• Manage escalations and operational issues proactively.
• Ensure a high standard of customer communication and service delivery.

Customer Service & Relationship Management

• Build and maintain strong customer relationships.
• Provide shipment updates, logistics advice, and practical solutions.
• Deliver a proactive, responsive, and customer-focused experience.
• Support long-term client retention and account growth.
• Drive service standards focused on visibility, communication, and reliability.

Internal Sales & Commercial Support

• Prepare quotations and pricing proposals.
• Support sales activities, customer follow-ups, and solution development.
• Assist with warm leads and relationship-building initiatives.
• Work closely with the Founder to convert opportunities into long-term customer partnerships.
• Contribute to commercial decision-making and business growth initiatives.

Systems, SOPs & Process Improvement

• Develop and refine operational systems, workflows, and procedures.
• Create and maintain Standard Operating Procedures (SOPs).
• Identify opportunities to streamline operations and improve efficiency.
• Implement best practices drawn from industry experience.
• Support the development of a modern, technology-enabled freight forwarding operation.

Leadership & Business Growth

• Lead the establishment and growth of the offshore operations function.
• Help recruit, train, and mentor future team members.
• Develop operational standards, accountability frameworks, and performance measures.
• Serve as a trusted operational partner to the Founder.
• Contribute to the long-term scalability and strategic direction of the business.

Qualifications

Required Skills & Experience

• Strong experience within international freight forwarding and logistics.
• Solid understanding of freight operations, including FCL, LCL, and air freight.
• Exposure to Australian freight forwarding, customs, and quarantine compliance processes.
• Excellent written and verbal English communication skills.
• Strong customer service and stakeholder management capabilities.
• Experience preparing freight quotations and supporting commercial discussions.
• Strong operational planning, organisation, and problem-solving skills.
• Ability to work autonomously and make sound business decisions.
• Proven ability to improve systems, workflows, and operational processes.
• High attention to detail and commitment to service excellence.

Preferred Experience

• Previous experience managing or leading logistics operations teams.
• Experience establishing offshore or remote operational teams.
• Exposure to business process improvement and operational scaling projects.
• Experience within customer-centric logistics or supply chain environments.
• Familiarity with freight management systems and digital operational tools.

Personal Attributes

• Commercially minded with strong business acumen.
• Highly proactive and solutions-oriented.
• Comfortable working in a fast-growing business where processes continue to evolve.
• Strong sense of ownership and accountability.
• Collaborative leadership style with a hands-on approach.
• Enjoys building, improving, and creating scalable solutions.
• Adaptable, resilient, and comfortable wearing multiple hats.
• Passionate about contributing to long-term business growth.

Pre-hiring Requirements

Pre-hiring Requirements: (Not mandatory at this stage, but great to have ready)

To help us move quickly through the hiring process, it would be beneficial if you already have the following available or prepared:

• 3 Character references (should be your current / previous lead or manager)
• Valid copy of NBI Clearance (for Filipino candidates)
• Valid copy of Police Clearance Certificate (for non-Filipino candidates)