Strategic Manager, Enquiries & Dispute Resolution

Department: LRLS ADNSW Enquiries & Conciliation; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid work model

Job summary

Anti-Discrimination NSW is recruiting a Manager Enquiries & Conciliation to lead complaint handling, develop policies, and drive efficient processes. The role manages priorities, ensures staff induction and development, and aligns with the ADNSW strategic plan. Hybrid work is available in Parramatta.

The position is Clerk Grade 9/10 with a base salary of 133,349–146,946 AUD per year, plus superannuation and annual leave loading. Applications close 1 November 2026.

Qualifications

• Experience in complaints management and alternative dispute resolution.
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Responsibilities

• Lead and manage complaint handling functions and ADR strategies.

Skills

Excellent communication

Team leadership

Prioritisation under pressure

Education

Relevant qualifications or high-level experience

Job description

Anti-Discrimination NSW is recruiting a Manager Enquiries & Conciliation to lead complaint handling, develop policies, and drive efficient processes. The role manages priorities, ensures staff induction and development, and aligns with the ADNSW strategic plan. Hybrid work is available in Parramatta.

The position is Clerk Grade 9/10 with a base salary of 133,349–146,946 AUD per year, plus superannuation and annual leave loading. Applications close 1 November 2026.