Manager Enquiries & Conciliation - Anti-Discrimination NSW

NSW Department of Communities and Justice; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development opportunities

Competitive pay and conditions

Health & Wellbeing programs

Job summary

The NSW Department of Communities and Justice is seeking an experienced Anti-Discrimination NSW team lead in Parramatta. The role manages enquiry and complaint handling, develops policies, and supports a discrimination-free workplace.

You will lead a team, ensure effective practice, uphold NSW anti-discrimination law, and drive continuous improvement. Flexible working arrangements are available, and appointments are subject to checks. Close date: 1 November 2026.

Qualifications

• Thorough knowledge of NSW anti-discrimination law and case law.
• Superior knowledge and expertise in complaints management and alternate dispute resolution.
• Relevant qualifications or high-level related experience to the core work.

Responsibilities

• Lead and manage the direction of the team regarding complaint handling functions.
• Develop branch plans and administer complaint handling and ADR methods.
• Oversee induction, training, and career development of staff.
• Develop and update the Complaint Handling Manual and data base for reporting.

Skills

Discrimination law knowledge

Complaints management

Team leadership

Education

Relevant qualifications or high-level experience

Job description

• Parramatta with flexible working arrangements available
• Ongoing – Full-Time (35 hours per week)
• Clerk Grade 9/10, Base Salary ($133,349 - $146,946), plus employer's contribution to superannuation and annual leave loading

Your role Anti-Discrimination NSW strives to eliminate discrimination in New South Wales by resolving enquiries and complaints, raising awareness about discrimination and its impacts, and taking action to influence change. The successful candidate will have excellent communication skills and works well in a team. You are resilient and able to work with competing priorities to agreed standards, budgets, and timeframes.

What you’ll do

The role is responsible for the management of enquiries made to the Anti-Discrimination NSW (ADNSW) and ensure complaints are managed in the most streamlined and efficient way through the development of appropriate policies and procedures for efficient complaint handling.

• Lead and manage the direction of the team regarding complaint handling functions, appropriate strategies for alternative dispute resolution of complaints and complaint handling policy and procedures
• Develop Branch plans that integrate well into the overall ADNSW strategic plan and develop and administer innovative complaint handling and alternate dispute resolution methods to ensure that the ADNSW's complaint handling objectives are met
• Lead and manage a team that ensures that all staff receive appropriate induction, support, training, and career development, cultivating and maintaining a discrimination and harassment-free unit.
• Develop and update the Complaint Handling Manual and the Complaints data base, the ADNSW's key instrument for statistical reporting and analysis of complaints data, trends, and patterns

What we’re looking for

• Thorough knowledge of NSW anti-discrimination law and case law. A working knowledge of interstate and federal anti-discrimination and related law e.g., industrial relations law and case law.
• Superior knowledge and expertise in complaints management and in alternate dispute resolution.
• Relevant qualifications or high-level relevant experience in a field or fields related directly to the core work of the role and ADNSW.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Applications close Sunday, 1 November 2026 at 11:59pm AEST.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
• For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Mia Zahra via [e-mail]. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [e-mail] Visit Recruitment adjustments on the DCJ website to learn more.