Manager Conduct Complaints Sydney NSW Australia

Fire and Rescue NSW; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Work-life balance

On-site gym and parking

Hybrid work model

Study assistance

Ongoing training

Job summary

Fire and Rescue NSW is recruiting for two Manager Conduct and Complaints roles, offering a Clerk Grade 11/12 package with hybrid work from Greenacre and remote options. The packages include a base salary up to AUD 202,166 per year, with superannuation and annual leave loading.

The roles involve leading a small team handling complex workplace conduct investigations, disciplinary matters, grievances, and external inquiries, while engaging with senior stakeholders to drive fair outcomes.

Qualifications

• Experience managing complex workplace conduct, complaints, disciplinary, investigation and performance matters.
• Sound knowledge of procedural fairness, confidentiality and risk management.
• Ability to prepare high‑level reports and advise senior stakeholders on sensitive matters.
• Experience leading staff through complex case management and investigations.

Responsibilities

• Manage a small team responsible for investigations and conduct matters; provide guidance to staff.
• Oversee complex complaints, disciplinary processes and external inquiries.
• Advise senior leaders with authoritative reports and recommendations on sensitive issues.

Skills

Workplace investigations

Stakeholder communication

People management

Policy compliance

Education

HR / Employment relations degree

Job description

Manager Conduct and Complaints

• Ongoing
• 2 positions available
• Clerk Grade 11/12
• Package up to $202,166 pa.
• Package includes salary range ($154,231 pa to $178,369 pa), plus employer's contribution to superannuation and annual leave loading
• Hybrid work from our office in Greenacre and remotely

About the role:

Manage a small team of professionals responsible for the management and investigation of complex workplace complaints and disciplinary matters; grievances; internal reviews; external agency inquiries; significant performance management issues; and Public Interest Disclosures.

About you:

The successful candidate will demonstrate:

• Knowledge and experience in managing complex workplace conduct, complaints, disciplinary, investigation and significant performance matters.
• Sound knowledge and practical application of procedural fairness, confidentiality, risk management and the legislative, industrial and policy frameworks applying to workplace conduct matters.
• Experience providing authoritative advice, preparing high-level reports and recommendations, and working with senior stakeholders on sensitive matters; and
• Experience leading and developing staff responsible for complex case management, investigations or related professional work.

Essential Requirements:

• Relevant tertiary qualifications in human resources, employment relations, law, investigations or a related discipline, and/or equivalent relevant professional experience.

For more information on the role, please view the Role Description.

About us:

FRNSW is one of the world's largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything – helping anyone, anywhere, anytime. Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve. We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQA+, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at [e-mail]

Should you require more information about this opportunity, please contact Hiring Manager Jeff Hogan, A/Assistant Commissioner Professional Standards on 0416 803 455 or [e-mail].

Applications close: Monday 26th October 11:55pm

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.