Manager Conduct & Complaints

Fire & Rescue NSW; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Free on-site gym and parking

Hybrid work model

Study assistance for approved courses

Ongoing training and development

Job summary

Fire & Rescue NSW seeks a senior specialist to manage a small team handling complex workplace complaints, investigations, and disciplinary matters. You’ll ensure procedural fairness, confidentiality, and risk management while engaging senior stakeholders on sensitive issues.

The role requires tertiary qualifications in HR, employment relations, law or investigations, with experience advising executives and guiding teams through complex case management. Hybrid work arrangements supported.

Qualifications

• Experience in managing complex workplace conduct, complaints, disciplinary and investigation matters.
• Knowledge of procedural fairness, confidentiality and risk management in workplace matters.
• Experience advising senior stakeholders and leading staff on complex case management.
• Tertiary qualifications in HR, employment relations, law, investigations, or equivalent experience.

Responsibilities

• Manage a small team responsible for complex workplace complaints and disciplinary matters.
• Oversee investigations, external agency inquiries, and significant performance management issues.
• Provide authoritative advice and high-level reports to senior stakeholders.
• Lead staff development in complex case management and investigations.

Skills

Workplace conduct

Disciplinary investigations

Risk management

Stakeholder engagement

People leadership

Education

Tertiary qualifications in HR / employment relations / law / investigations

Job description

• Package up to $202,166 pa. Package includes salary range ($154,231 pa to $178,369 pa), plus employer's contribution to superannuation and annual leave loading
• Hybrid work from our office in Greenacre and remotely

About the role:

Manage a small team of professionals responsible for the management and investigation of complex workplace complaints and disciplinary matters; grievances; internal reviews; external agency inquiries; significant performance management issues; and Public Interest Disclosures.

About you:

The successful candidate will demonstrate:

• Knowledge and experience in managing complex workplace conduct, complaints, disciplinary, investigation and significant performance matters.
• Sound knowledge and practical application of procedural fairness, confidentiality, risk management and the legislative, industrial and policy frameworks applying to workplace conduct matters.
• Experience providing authoritative advice, preparing high-level reports and recommendations, and working with senior stakeholders on sensitive matters; and
• Experience leading and developing staff responsible for complex case management, investigations or related professional work.
• Relevant tertiary qualifications in human resources, employment relations, law, investigations or a related discipline, and/or equivalent relevant professional experience.

For more information on the role, please view the Role Description.

Should you require more information about this opportunity, please contact Hiring Manager Jeff Hogan on 0416 803 *** or *************@fire.nsw.gov.au.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire andRescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQA+, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at ***********@fire.nsw.gov.au